Operational Success Manager

The Collier Companies•Gainesville, FL

6d•Onsite

About The Position

The Collier Companies is seeking an experienced multifamily professional to travel to apartment communities across Florida, assess their operational challenges, and implement strategies to improve property performance. The role is described as on-site, with work based at the company’s communities and extended stays at properties as needed. The successful candidate will bring experience across diverse asset types, such as student housing, luxury apartments, lease-ups, and conventional properties. The position includes assessing community needs, developing improvement plans, leading and mentoring on-site teams, overseeing daily operations and financial performance, and building positive resident relationships. Extensive travel is required. The Collier Companies describes itself as a privately owned, fast-growing company that has operated since the 1970s. It owns and manages more than 12,000 apartment homes and promotes ongoing learning, team support, internal career growth, collaboration, and long-term property ownership. Background checks and a candidate assessment are required steps in the hiring process.

Requirements

At least 3 years of successful multifamily property management experience as a property manager.
Strong background managing diverse property types.
Exceptional leadership, communication, and problem-solving skills.
Ability to work independently and handle high-pressure situations.
Willingness and ability to travel extensively and stay on-site for extended periods.

Nice To Haves

Bachelor’s degree in Property Management, Business Administration, or a related field.
Relevant industry certifications, such as CPM or CAM.
Experience with student housing, luxury apartments, lease-ups, and/or conventional properties.

Responsibilities

Evaluate assigned properties to identify challenges, key issues, and areas for improvement.
Develop and implement action plans to address community challenges and improve property performance.
Train and mentor on-site teams and restructure them when necessary to support property standards and goals.
Oversee day-to-day operations and ensure compliance with company policies, industry regulations, and best practices.
Manage budgets, financial reports, and performance metrics to support profitability and sustainability.
Build positive relationships with residents, address concerns, and improve resident satisfaction.
Travel extensively to properties and spend significant time on-site to implement improvement plans.