Wealth Management Retail Bank & Citi Gold Operational Risk 2nd LOD Sr. Operational Risk Lead Analyst - Senior Vice President
About The Position
As a senior leader within Independent Operational Risk Management (ORM / 2LOD), the Operational Risk Lead Analyst serves as the lead Risk Officer providing comprehensive oversight, review, and credible challenge to the Wealth Retail Bank and Citigold business. The role is accountable for establishing a holistic operational risk coverage strategy across products, end-to-end processes, risk profiles, and control ecosystems aligned to the Wealth Retail Bank and Citi Gold Business. The successful candidate brings deep, current subject-matter expertise in Retail Wealth and Consumer Banking products, including deposit accounts, consumer lending, residential mortgages, Business Banking, and affiliated wealth solutions. Operating under Citi's Operational Risk Framework (ORMF) and Enterprise Risk Management Framework (ERMF), and aligned with Regulatory Heightened Standards, the role ensures robust risk governance, challenges first-line self-assessments such as the Manager's Control Assessment (MCA), and drives thematic risk mitigation across critical risk domains in partnership with ORM Risk Discipline Subject Matter Experts. The role helps protect the company's financial stability and reputation and contributes to business resilience and success. It requires collaboration across internal and external teams, along with the ability to objectively review and challenge the business in alignment with Heightened Standards exceptions.
Requirements
- 10+ years of operational risk management, enterprise risk, or internal oversight experience within a Tier-1 financial institution.
- Deep expertise in operational risk frameworks, RCSA/MCA methodologies, risk identification, control design and execution, and risk mitigation practices.
- Strong track record assessing root-cause analyses, validating corrective action plans, and governing issue remediation.
- Proven ability to provide proactive, robust, and credible challenge to the First Line of Defense on emerging risks and control effectiveness.
- In-depth knowledge of retail wealth banking, Citigold affluent client segments, advisory operations, and branch and digital distribution channels.
- Solid understanding of wealth product lifecycles, structured investments, brokerage services, lending, and associated operational risks.
- Working familiarity with OCC Heightened Standards.
- Direct experience engaging with bank regulatory examination teams, supervisory bodies, and Internal Audit.
- Ability to think strategically and align operational risk priorities with business objectives and regulatory mandates.
- Demonstrated experience managing risk oversight across complex, firm-wide transformations and large-scale process implementations.
- Ability to influence senior management, navigate competing priorities, and overcome operational barriers.
- Exceptional communication skills, including presenting complex risk topics clearly to executive committees and cross-functional teams.
- Dynamic negotiation skills, a proactive no-surprises approach, and the conviction to sustain independent risk viewpoints.
- Robust analytical problem-solving abilities, high integrity with confidential data, and agility in dynamic operating environments.
- Ability to collaborate across internal and external teams and objectively review and challenge the business.
Nice To Haves
- Master's degree preferred.
- Professional risk management credentials such as FRM, PRM, or CRCM, or a securities licensing background, strongly preferred.
Responsibilities
- Establish the holistic operational risk coverage strategy across products, end-to-end processes, risk profiles, and control ecosystems for the Wealth Retail Bank and Citi Gold Business.
- Provide comprehensive independent oversight, review, and credible challenge to the Wealth Retail Bank and Citigold business.
- Challenge first-line self-assessments, including Manager's Control Assessments (MCA).
- Drive rigorous thematic risk mitigation across critical risk domains in partnership with ORM Risk Discipline Subject Matter Experts.
- Assess root-cause analyses, validate corrective action plans, and govern issue remediation.
- Oversee risk across complex, firm-wide transformations and large-scale process implementations.
- Engage with bank regulatory examination teams, supervisory bodies, and Internal Audit.
- Communicate complex risk topics to executive committees and cross-functional teams.
- Collaborate with internal and external teams and objectively challenge the business in alignment with Heightened Standards.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k)
- Life insurance
- Accident insurance
- Disability insurance
- Wellness programs
- Paid time off, including planned vacation and unplanned sick leave
- Paid holidays
- Eligible employees may receive discretionary and formulaic incentive and retention awards
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What This Job Offers
Job Type
Full-time
Career Level
Senior
