Operational Resilience & Technical Content Intern

Cboe Global Markets • Overland Park, MO

1d

About The Position

Cboe Global Markets is hiring an intern for its Operations team to support Technical Content Engineering and Operational Resilience Engineering. The intern will work on a multidisciplinary team using AI and automation to support technical content delivery and operational resilience, while developing an understanding of financial exchange technology and market structure. The role provides exposure to incident management, documentation, record management, reporting, process improvement, modern documentation technology, and Operations Project Management. Interns also learn through Cboe’s Options Institute courses and work with staff across departments. The internship runs from June to August and concludes with a final presentation and retreat. Applicants must be enrolled in a university or college program and must not be scheduled to graduate before December of the year in which the internship takes place. The position is not eligible for visa sponsorship; candidates must be authorized to work in the United States without current or future employer sponsorship.

Requirements

• Currently enrolled in a bachelor's or master's program in STEM (such as Computer Science and/or Mathematics), Communications, English, Journalism, or a related major.
• Exceptional oral and written communication skills.
• Demonstrated ability to learn new systems, processes, and technologies quickly.
• Experience with, knowledge of, or strong interest in learning about computer science, computer networking, computer programming, and/or data center architecture.
• Must be legally authorized to work in the United States without employer sponsorship now or in the future.
• Must not be scheduled to graduate before December of the year in which the internship takes place.

Nice To Haves

• Ability to manage multiple assignments and work effectively both independently and as part of a diverse global team.
• Ability to communicate clearly and concisely, verbally and in writing.
• Ability to adapt readily to changes in technical context and task priorities.
• Ability to identify potential areas for improvement and communicate them in a blameless manner.
• Experience working with complex technical systems, databases, and/or collaboration tools such as Jira or Confluence.

Responsibilities

• Participate in active incident investigations during events and throughout the post-event incident lifecycle.
• Document incident details, lessons learned, and action items during blameless post-incident learning review meetings.
• Collaborate with global Cboe Operations personnel on incident-management duties and follow-up items.
• Support business continuity planning and disaster recovery preparedness, including reviewing business impact analysis documents.
• Identify and contribute to standardization, automation, and AI improvements across global Operational Resilience Engineering processes, escalating opportunities and implementing changes when appropriate.
• Draft and edit Trade Desk notices and technical specifications using AI and XML-based content editing tools.
• Incorporate feedback on notices and specifications from Legal, Engineering, Operations, and Business staff.
• Review and update the formatting, structure, and voice of technical specifications.
• Complete assigned work tickets, including technical writing, drafting notices, and updating technical specifications.
• Provide support for ongoing Operations Project Management projects as opportunities arise.

Benefits

• Competitive compensation.
• 2:1 401(k) match, up to an 8% match immediately upon hire.
• Daily complimentary in-office lunch from local restaurants.
• Free coffee and snacks.
• Monthly in-office networking events and happy hours.
• Associate Resource Groups and affinity groups for support and community building.
• Paid sick time may be included in total rewards eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern