Operational Readiness Manager

Expedia • Seattle, WA

7h • Hybrid

About The Position

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us. Introduction to the Team: Travel Partnerships and Advertising Team helps partners, including hotels, airlines, destination marketing organizations (DMOs) and more, deliver excellent traveler and B2B experiences. We drive growth for our partners and the Expedia Group marketplace through competitive supply, our leading advertising and travel media network and affiliate solutions. Make An Impact! We are seeking a strategic, outcomes‑driven Operational Readiness Manager to lead end‑to‑end readiness planning for tax compliance, regulatory change, and finance process initiatives. In this role, you will own operational readiness for critical tax and finance programs, proactively identifying and escalating risks, ensuring impacted teams are fully prepared, and safeguarding the commercial outcomes that depend on compliant, seamless delivery. You will apply structured readiness frameworks and coordinate cross‑functional partners across Tax, Finance, Legal, and Operations, serving as a stabilizing force during periods of regulatory and financial transformation. Your project leadership will ensure compliance continuity, commercial risk mitigation, high‑quality delivery, and exceptional experiences for stakeholders across the TPA organization.

Requirements

• Bachelor's degree in Business, Finance, Accounting, Taxation, or a related field
• 5+ years of experience in tax operations, finance transformation, compliance program management, or a related field
• Strategic thinker with a knack for translating complex regulatory and compliance changes into actionable plans and clarity of commercial risks.
• Exceptional project manager with strong stakeholder engagement skills and experience navigating Tax, Finance, and Legal environments.
• Proven leader with experience driving cross-functional alignment on compliance-driven initiatives and delivering results under regulatory deadline pressure.
• Agile thinker who thrives in dynamic, matrixed environments and navigates regulatory ambiguity with confidence and precision.
• Collaborative partner who builds trust across Tax, Finance, Legal, and Operations teams to drive alignment and shared accountability.
• Detail-oriented, compliance-minded professional committed to process rigor, documentation standards, and operational excellence.
• Commercially aware leader who connects compliance and operational readiness to business outcomes, risk exposure, and long-term value creation.

Responsibilities

• Lead comprehensive readiness projects for tax compliance and finance initiatives, including scope definition, timelines, regulatory impact assessments, cutover readiness, go/no-go recommendations, and transition to steady state.
• Develop and manage readiness playbooks, checklists, and compliance requirements to ensure consistent, auditable delivery of tax and finance change across the organization.
• Drive alignment across Tax, Finance, Legal, Operations, and Technology teams to ensure readiness expectations, regulatory obligations, and delivery milestones are met.
• Build a deep understanding of regulatory and compliance changes and their operational implications to ensure readiness plans address risk and deliver intended outcomes.
• Measure the effectiveness of tax and finance initiative rollouts to assess whether compliance objectives and operational outcomes have been achieved.
• Ensure all receiving teams are equipped with training, documentation, process guides, and support workflows prior to go-live.
• Deliver organizational change for tax and finance initiatives ensuring all compliance artifacts, approvals, and process documentation are completed and teams are fully equipped.
• Maintain and enhance readiness methodologies, tools, and templates specific to tax, regulatory, and finance change to scale with organizational and compliance requirements.
• Stay informed on tax law changes, regulatory developments, and industry best practices in compliance readiness, integrating insights into operational frameworks.
• Serve as a trusted advisor to Tax, Finance, and Operations stakeholders, providing insights and recommendations to improve compliance readiness and reduce regulatory risk.

Benefits

• medical/dental/vision
• paid time off
• Employee Assistance Program
• wellness & travel reimbursement
• travel discounts
• International Airlines Travel Agent ( IATAN ) membership

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level