Operational Project Manager (ITAD Operations)

PlanITROI • Youngsville, NC

2d • Onsite

About The Position

PlanITROI is a global leader in Reverse Logistics, IT Asset Disposition, Asset Recovery, Repair, Refurbishment, and Lifecycle Services. The company is building a world-class Repair and Refurbishment organization for ITAD and Lifecycle Services, with its Center of Excellence in Youngsville, North Carolina. This center refurbishes returned, retired, and idle IT assets into certified technology solutions, extending product lifecycles, maximizing value recovery, and making technology more accessible. PlanITROI's mission involves giving devices a second life, protecting client data, recovering value from retired IT assets, meeting compliance standards, and supporting the circular economy. The company is focused on building a future-ready operation through quality, accountability, innovation, automation, training, and employee pride in meaningful work.

Requirements

• 5-7+ years of project management experience in manufacturing, logistics, operations, or technical services.
• 5+ years of training, teaching, and coaching teams and holding those accountable to daily goals.
• Strong background in structured project management methodologies.
• Experience in manufacturing, production, or industrial environments.
• Lean Six Sigma experience or certification.
• Familiarity with regulated environments. (R2v3, NAID, ISO standards)
• Experience managing external vendors or third-party service providers in an operational context.
• Strong organizational, planning, and multitasking abilities.
• Excellent communication skills across technical and operational stakeholders.
• Experience using ERP, Inventory Management Systems, or workflow/project management systems.
• Strong ownership mentality and accountability for outcomes.
• Analytical and process-driven decision-making skills.
• Ability to manage multiple complex projects simultaneously.
• Continuous improvement mindset focused on efficiency and scalability
• Strong cross-functional collaboration skills.
• Calm, structured execution in fast-paced production environments.
• Experience supporting production optimization initiatives.
• The ability to stand, walk, and lift to 50lbs occasionally.

Nice To Haves

• Experience in ITAD, electronics lifecycle services, or distributed IT hardware environments is a plus.
• PMP certification or other formal project management credential preferred.

Responsibilities

• Own the full lifecycle of operational projects from initiation through completion and reporting.
• Translate program requirements into clearly defined operational workflows and production plans.
• Serve as the primary operational liaison between internal teams and external vendors.
• Ensure all project milestones, deliverables, and SLAs are consistently met.
• Coordinate daily execution across Receiving, Data Destruction, Refurbishment, Quality Control, Inventory, Shipping, and external vendor partners.
• Manage vendor workflows, service execution, and material movement to support production schedules.
• Monitor workflow progression through internal systems and ensure accurate asset tracking across internal and external touchpoints.
• Identify and resolve operational bottlenecks involving vendor dependencies and internal constraints.
• Partner with production leadership to align capacity, scheduling, and vendor support.
• Apply Lean, Six Sigma, and continuous improvement methodologies to enhance workflow efficiency and execution.
• Identify waste, inefficiencies, and process gaps across internal operations and vendor-supported processes.
• Support standardization of operational processes across programs and vendor interactions.
• Contribute to automation and systems improvement initiatives within production environments.
• Maintain accurate project documentation, dashboards, and status reporting.
• Provide proactive updates to internal stakeholders regarding operational and vendor performance.
• Ensure all processes and documentation support audit readiness for NAID, R2v3, ISO 9001/14001/45001 standards.
• Support adherence to all data security and environmental compliance requirements.
• Participate in operational planning sessions, vendor reviews, and internal project meetings.
• Manage vendor expectations regarding timelines, scope, capacity, and operational constraints.
• Support internal account, sales, and operations teams by ensuring execution aligns with program requirements and service standards.

Benefits

• Opportunity to directly influence systems, standards, certifications, automation, and operational excellence.
• Role in protecting customer trust, strengthening environmental responsibility, supporting secure data destruction, and building a leading repair and refurbishment operation.
• Opportunity for individuals expert in improving operations, solving complex compliance challenges, and creating scalable processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed