Operational Planner

ASML•Malta, NY

About The Position

The Operational Planner executes US Logistics tasks related to escalations, inventory management for key KPIs, and customer intimacy. The role delivers customer service through accountability, dedication, and responsiveness. It supports local customer service organizations with supply chain expertise, drives parts replenishment and allocation, monitors planning performance, and participates in initiatives to improve supply chain performance, reduce costs, and increase customer satisfaction. The position responds to emergency parts orders, processes administrative controls in SAP, and communicates with internal customers to ensure their needs are understood and fulfilled. It analyzes parts usage and demand, proposes stocking plans, monitors critical parts, and coordinates demand and supply plans across different planning horizons. The planner also tracks performance against customer lead-time and fill-rate targets, investigates root causes, reports to stakeholders, and improves cooperation between local and central logistics. The role is based in an office environment and may require travel up to 10%, including possible domestic or international travel. It may also require after-hours support as needed. Routine duties include sitting, walking, talking, hearing, and using hands to keyboard and handle objects; occasional movement around campus and lifting or moving up to 20 pounds may be required.

Requirements

Bachelor’s degree in Business Engineering, Supply Chain, or equivalent, or equivalent years of work experience.
3–5 years of relevant field experience in a complex, customer-oriented logistics environment.
Experience building good customer relationships and supporting customer needs.
Knowledge of business complexity, supply chain, and/or a relevant industry.
Experience defining and implementing new processes across the supply chain against agreed costs.
A proven record with continuous-improvement projects.
Knowledge of Materials Requirement Planning (MRP).
Advanced competency in Microsoft Excel and PowerPoint.
Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency, and professionalism.
Attention to detail and a high degree of accuracy.
Ability to perform effectively in a demanding environment with changing workloads and deadlines.
Ownership, accountability, and a results-driven approach.
Ability to identify bottlenecks and drive improvements.
Ability to work independently or as part of a team, follow through on assignments, and work with minimal supervision.
Open, clear, concise, and professional communication skills, including excellent written and verbal communication.
Ability to establish and maintain cooperative working relationships with managers, coworkers, and customers.
Ability to follow strict procedures and timelines.
Analytical skills and ability to organize and prioritize workload.
Strong data-analysis and problem-solving abilities.
Service-minded, customer-dedicated, proactive, flexible, and highly committed approach.
Ability to handle extreme pressure and timelines.
Flexibility to provide after-hours support as needed.
Ability to read and interpret data, information, and documents.
Ability to observe and respond to people and situations, interact with others, and learn and apply new information or skills.
Ability to meet the role’s stated physical and vision requirements.
Qualified candidates must be legally authorized to access controlled technology before beginning work.

Nice To Haves

Knowledge of ASML logistics procedures.

Responsibilities

Respond to and process incoming emergency parts orders.
Enter and execute administrative controls in the SAP system.
Communicate with internal customers to understand, communicate, and fulfill their needs.
Follow up on and monitor daily escalations through technical support.
Serve as the main local contact for the CS Service organization and colleagues, providing supply chain expertise to support decisions.
Drive replenishment and allocation of parts.
Analyze historical and projected usage of local service and sales parts and develop proposed stocking plans.
Optimize US spare-part and tool-planning mechanisms by analyzing relevant machines and developing proposals.
Monitor critical parts and influence stocking levels to ensure effective coverage.
Ensure customer lead-time and fill-rate targets are met; analyze NAVs for root causes and corrective actions.
Present relevant performance reporting to stakeholders.
Align with local CS and Account Teams on total demand plans and corresponding supply plans across short-, medium-, and long-term planning horizons, including NPI definition and release status.
Improve cooperation between local and central logistics for volume and NPI planning.
Participate in strategic initiatives to optimize supply-chain performance, reduce costs, and increase customer satisfaction.
Provide after-hours support as needed.