Operational Performance and Benchmarking Analytics Coordinator

Highmark Health • Washington, DC

1d

About The Position

The Operational Performance and Benchmarking Analytics Coordinator (OPBAC) role encompasses all activities required to measure our organization's performance relative to similar organizations in our industry. This includes collecting and submitting data and producing actionable reporting as supported by the Enterprise's benchmarking tool(s) for assigned entities and departments. The OPBAC is instrumental in ensuring that appropriate staff from within each facility provide and maintain essential data elements required to produce reliable and actionable data with each monthly or quarterly submission. An understanding of hospital and clinical operations along with the utmost attention to the quality, integrity and completeness of data submissions are essential. Internal-facing responsibilities include creating awareness of the benchmarking process, serving as the direct contact for assigned department managers, onboarding new managers with respect to their roles/responsibilities/expectations related to operational performance and benchmarking, and disseminating reports/conducting department manager report training. External-facing responsibilities include serving as liaison to the vendor support team, networking with peer hospitals, and participating in vendor-led discussions, projects, and learning opportunities. The OPBAC must be able to review and comprehend program release notes, call information, and other communications to stay current in program updates and best practices for data submission and reporting utilization.

Requirements

• Bachelor’s degree in accounting, business administration, hospital operations, or related field OR 6 years of relevant experience in lieu of bachelor's degree.
• 5 years of experience in benchmarking, decision support or other relevant financial reporting experience.
• 5 years of experience in data analysis and presentation.
• 5 years of experience in a clinical setting or general understanding of hopsital/physician practice operations.
• 5 years of experience in the healthcare industry, particularly as it relates to hospitals or other providers.
• Proficient in Microsoft Office (Excel, Powerpoint, Word, etc.)
• Demonstrated mastery of an industry-recognized benchmarking within a clinical or healthcare setting
• Ability to extract, transform, or otherwise manipulate large quantities of data in order to support business needs
• Ability to juggle multiple projects at once and manage time effectively, in order to meet established deadlines
• Strong communication and interpersonal skills with the ability to develop partnerships across the organization
• Constant desire to improve existing technical tools/processes, in order to realize gains in reliability, performance, or user-friendliness
• Ability to use data visualization tools to identify timely business insights and educate others to do the same
• Self-starter who takes initiative, and drives progress on major projects without being asked or with minimal supervision

Nice To Haves

• Master’s degree in MBA, MIS, or Related Field.
• Relevant technical certifications (SQL, Tableau, Alteryx, etc.)
• Relevant HFMA certification (CHFP, CSAF, or CSBI)
• Healthcare benchmarking system certification (Vizient, etc)
• 1 year of Project Management Experience.

Responsibilities

• Timely and accurate submission of all data required for benchmarking on a monthly or quarterly basis according to published guidelines. This includes staying current with program updates, pulling and loading financial, payroll and charge data, and working with facility and department leaders to ensure key elements used in determining comparison groups are up-to-date. (75%)
• Internal support activities including but not limited to creating awareness of the benchmarking process, serving as the direct contact for department managers, onboarding new managers with respect to their roles/responsibilities/expectations related to operational performance and benchmarking, and disseminating reports/conducting department manager report training. (10%)
• External support activities including but not limited to networking with peer hospitals, interacting with system vendors, and participating in learning opportunities. (5%)
• Administrative support tasks including but not limited to maintaining comparison groups, coordinating with IT to ensure required data extracts/feeds are produced and submitted accurately and timely, and trouble-shooting user permission issues. (5%)
• Other duties as assigned. (5%)

Benefits

• Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level