Operational Performance Advisor

Beneva • Quebec, QC

1d • Hybrid

About The Position

As an Operational Performance Advisor, you will play a key role in developing and updating best practices for process optimization for the Individual Insurance and Financial Services vice-presidency. With a focus on continuous operational improvement, you will leverage your expertise to advise managers in their operational activities and in managing complex files requiring in-depth knowledge and extensive expertise in your field. In collaboration with your manager, you will ensure that business needs are aligned with sector objectives, while taking into account the vice-presidency's priorities.

Requirements

• Hold a bachelor's degree in business administration or a field relevant to the position.
• Minimum of 7 years of relevant experience in individual insurance and/or financial services and 2 years in project management.
• Good knowledge of the Microsoft 365 suite, specializing in SharePoint Online, Microsoft Copilot artificial intelligence, and Power Platform.
• Excellent command of the French language, both oral and written.
• Proficiency in English, both oral and written, due to the nature of the tasks or interactions with English-speaking colleagues, partners, clients, or suppliers, or to meet the company's growth objectives.

Responsibilities

• Advise and support the management team on ways to improve the quality, efficiency, profitability, and control of operations.
• Collaborate in the evaluation and mapping of work processes and submit recommendations to improve work efficiency and operational quality.
• Liaise with operational performance teams and ensure the implementation of selected solutions within the framework of business and technological improvement projects or operational activity optimization.
• Participate in various cross-sector projects and ensure that directions are respected, taking into account the interests of all sectors.
• Develop optimization strategies based on the company's best practices or market intelligence. Participate in the development and modification of processes and procedures enabling operational teams to achieve their objectives.
• Act as a resource person and collaborate with teams on various analyses and work with users. Anticipate and resolve problems that may arise within their mandates.
• Take charge of various sector initiatives related to operational activities. Provide expertise in the analysis of complex situations.
• Participate in the development and dissemination of the vision of operational models and recommendations to continuously improve our processes.
• Represent the vice-presidency on various permanent or temporary committees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level