Operational Lead

New York Blood Center Enterprises•Kansas City, MO

2d•Hybrid

About The Position

This position is responsible for the efficient and effective operation of blood collection activities to ensure donor and product safety, customer service, and adherence to Standard Operating Procedures. Leads activities (open/close staff assignments, quality control, donor screening, phlebotomy, automation, special collections) at Donor Centers of mobile blood drives; serve as onsite technical resource. Position is designated essential during severe weather or emergency operations. $2,500.00 Sign On Bonus Available Ideal candidate will have supervisory experience in service industry.

Requirements

High School Diploma or General Educational Development (GED).
1 or more years of directly related experience in a blood center, phlebotomy, highly regulated environment, customer service or leadership.
Any combination of education, training, and experience equivalent to the requirements above that has supplied the necessary knowledge, skills and experience to perform the essential functions of the job.
Valid driver's license may be required depending on division; reliable transportation required for travel to fixed and mobile sites.

Nice To Haves

Familiarity with standards and regulations from applicable regulatory agencies such as American Association of Blood Banking, (AABB) and the Food and Drug Administration (FDA).
Cardiopulmonary Resuscitation (CPR) certification preferred.

Responsibilities

Trained on all whole blood and apheresis procedures present at work locations as appropriate based on operational lead.
Performs quality control review and record reconciliation.
Provide positive donor experience including donor education and customer service recovery' analyze donor date to determine optimal product collections on appropriate instruments.
Participate in employee audits (e.g., Food and Drug Administration or quality audits); conduct ongoing competency assessments, including retraining; provide technical coaching to staff.
Troubleshoot equipment and computer issues at fixed sites or mobiles.
Manage blood collection processes to ensure optimal donor flow and staff utilization; plan staff assignments, breaks, and lunches per standards and donor needs; ensure appropriate handling of blood collections.
May conduct donor care technician training for new or newly promoted staff; prepare reports; attend conferences and seminars; recommend improvements; perform related duties as assigned.
Regular travel to Donor Center and mobile collections sites as needed.