Operational Compliance Lead

Cushman & Wakefield

2d•$93,802 - $110,355•Remote

About The Position

The Operational Compliance Lead is responsible for driving the development, implementation, and oversight of compliance programs aligned with client policies and internal standards. This role focuses on translating client requirements into scalable procedures, supporting operational teams in achieving compliance, supporting energy and sustainably programs with field and desktop verifications, and ensuring consistent execution through communication, training, and change management. The position serves as a key partner to operations, sustainability, and leadership teams by identifying risks, improving processes, and enabling compliant service delivery across the portfolio. Position supports a major financial services client in the US and is responsible for ensuring consistent adherence to client policies across engineering and facilities operations. Position will be responsible for interpreting client policies and developing standardized procedures, playbooks, and controls to ensure operational compliance across sites. Position will support sustainability and energy programs with collaborative efforts to assist in field implementations, verifications, and feedback on programs. Position will act as a central resource for operational teams, providing guidance, training, and support to ensure policies are understood, adopted, and consistently applied. Position will lead and coordinate compliance-related change management efforts, including updates to policies, processes, and tools, ensuring effective communication and adoption across stakeholders. Position will partner with operations, engineering, safety, energy and sustainability, and program teams to proactively identify compliance risks, recommend corrective actions, and drive resolution. Position will oversee compliance reporting and tracking, including audits, findings, action plans, and closures, ensuring transparency and accountability. Position will analyze data and trends to identify systemic issues and opportunities for process improvement and risk mitigation. Position will support and enhance compliance frameworks including audits, KPI tracking, documentation, and governance routines. Position will develop and maintain compliance documentation, training materials, and communication strategies to support consistent execution across the account. Position requires strong knowledge of facility operations, energy and sustainability, building systems, and regulatory or policy-driven compliance requirements within a commercial real estate environment. Role will reside in the service provider’s Chief Administrative Offices (CAO) group supporting the client’s Real Estate Services function. Role will report into the Operations and Compliance Director and work closely with account leadership, operations, sustainability, retail, projects teams, and additional support functions.

Requirements

Bachelor’s Degree preferred.
Strong proficiency in Microsoft Office Suite (PowerPoint, Excel, Word) and collaboration tools (SharePoint, Teams, etc.)
5–8 years of experience in facility management, energy and sustainability, compliance, operations, or related roles
Strong understanding of compliance programs, energy programs, policy interpretation, sustainability initiatives, and operational procedures
Experience developing and implementing standard operating procedures, program building, and governance frameworks
Knowledge of facility operations, engineering systems, and maintenance practices
Experience supporting audits, risk identification, and remediation activities
Ability to translate complex requirements into clear, actionable guidance
Strong communication and stakeholder engagement skills across multiple levels
Experience with change management, training, and program rollout
Ability to analyze data, identify trends, and drive continuous improvement
High attention to detail with strong organizational and execution skills

Responsibilities

Interpreting client policies and developing standardized procedures, playbooks, and controls to ensure operational compliance across sites.
Supporting sustainability and energy programs with collaborative efforts to assist in field implementations, verifications, and feedback on programs.
Acting as a central resource for operational teams, providing guidance, training, and support to ensure policies are understood, adopted, and consistently applied.
Leading and coordinating compliance-related change management efforts, including updates to policies, processes, and tools, ensuring effective communication and adoption across stakeholders.
Partnering with operations, engineering, safety, energy and sustainability, and program teams to proactively identify compliance risks, recommend corrective actions, and drive resolution.
Overseeing compliance reporting and tracking, including audits, findings, action plans, and closures, ensuring transparency and accountability.
Analyzing data and trends to identify systemic issues and opportunities for process improvement and risk mitigation.
Supporting and enhancing compliance frameworks including audits, KPI tracking, documentation, and governance routines.
Developing and maintaining compliance documentation, training materials, and communication strategies to support consistent execution across the account.