Operational Excellence Specialist

DSV•Lancaster, CA

1d•Remote

About The Position

DSV is seeking an Operational Excellence Specialist to support cost and income reserve auto-calculation and increase productivity in operations while improving net working capital. This role involves performing analysis using various systems to determine customer/carrier auto-rating performance, providing technical, system, and process expertise for auto-rating stability and standardization, and identifying and implementing processes to improve auto-rating. The position is full-time and can be virtual anywhere in the USA.

Requirements

Bachelors/Masters Degree preferably in Transportation and Logistics or equivalent technical degree.
4-7 years of relevant experience.
Solid understanding of Freight Operations.
Strong analytical, critical thinking skills and research capabilities.
Proactive, positive, enthusiastic and self-driven.
Strong business acumen, attention to details and strong organizational skills.
Understanding of Supply Chain Logistics / Freight Forwarding industry.
Strong oral, written and presentation skills. Able to communicate effectively with all levels of the organization.
Experienced in analyzing and documenting business processes and workflows.
Experienced in delivering well-organized and effective presentations and training.
Fluent in English (oral and written).
Proficient in Microsoft Office.

Nice To Haves

Quality management or project management is considered an asset.

Responsibilities

Provide onsite and/or remote support to account owners and/or operational staff regarding processes and TMS related issues.
Provide support for Tender Management, Pricing teams, and Operational Sales.
Act as triage for all auto-rating failures, analysis of root cause, determine and ensure corrective actions are provided to account owners and/or operational staff.
Identify system and process issues and develop recommendations that improve auto rating stability, standardization, and enhance operational accounting efficiencies.
Compile, analyze and report customer auto-rating accuracy and communicated issues and resolutions to enhance customer auto-rating.
Perform User Acceptance Testing against releases of core systems and/or new tools related to Rate & Contract Management.
Identification of functions and offices/users where additional training may be required.
Creation/Validation of all Rate & Contract Management training materials and user guides.
Ensure regional adherence to global SOP and Rate & Contract Management guidelines.
Documentation of regional SOPs and workflows.
Define process metrics, measure and establish baselines for on-going Rate & Contract Management reporting.
Perform Rate & Contract Management Audits.