Operational Excellence Project Manager

Sentry Management• Longwood, FL, US, FL

About The Position

The Operational Excellence Project Manager leads cross-functional projects from planning through implementation and closeout, ensuring alignment with company strategy, priorities, and goals. The role applies structured project management to operational improvements, technology implementations, and process changes, with accountability for clear plans, coordinated resources, timely decisions, and complete documentation. The Project Manager partners with department leaders and subject matter experts to develop and validate business process maps, policies, standard operating procedures, and supporting resources. The role is expected to embrace the honor of serving communities and demonstrate kindness, professionalism, and timely resolution in every interaction, while abiding by the Sentry Promises made to board members, homeowners, and fellow employees. The role manages project schedules, budgets, resources, risks, issues, decisions, testing, quality reviews, implementation readiness, handoffs, and post-launch follow-up. It also applies Lean and Six Sigma principles to improve processes, and coordinates change management and documentation across affected teams.

Requirements

Current Project Management Professional (PMP) certification.
At least three years of experience leading cross-functional projects, including responsibility for planning, execution, stakeholder coordination, and closeout.
Demonstrated ability to manage scope, schedules, dependencies, risks, resources, and project documentation.
Experience developing process maps and coordinating policies, procedures, and operational handoffs.
Working knowledge of predictive, agile, and hybrid project management methods.
Strong analytical, organizational, facilitation, and written communication skills.
Experience with project management and collaboration platforms, such as Microsoft Teams, Planner, SharePoint, or comparable tools.
Ability to sit for up to eight hours per day.
Ability to operate a personal computer and basic office equipment.
Ability to talk regularly over the phone with customers and co-workers up to eight hours per day.
Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
Effective oral, written, and listening communication skills, including the ability to deliver informative, engaging, and well-organized presentations and facilitate regular team meetings.
Commitment, initiative, teamwork, integrity, enthusiasm, and sensitivity to the feelings and needs of others.
Managerial skills, sound decision-making, stress management, and the ability to understand and implement relevant corporate policies and procedures.

Nice To Haves

Bachelor’s degree preferred, or an equivalent combination of education and relevant experience.

Responsibilities

Manage multiple cross-functional projects from intake and planning through implementation, transition, and closeout.
Work with project sponsors, department leaders, and subject matter experts to define objectives, scope, requirements, deliverables, and measurable success criteria.
Build and maintain project plans, milestones, dependencies, resource needs, and assigned responsibilities.
Coordinate internal teams and external partners, confirming commitments and following up on deliverables.
Track schedules, approved budgets, resource constraints, and scope changes; communicate impacts and obtain appropriate approvals.
Maintain risk, issue, decision, and action logs; escalate unresolved items with recommended next steps.
Apply predictive, agile, or hybrid project management methods appropriate to the work and company standards.
Facilitate project meetings with clear agendas, documented decisions, owners, and due dates.
Maintain accurate project records and status reporting in designated project management systems.
Coordinate testing, quality reviews, result verification, and stakeholder acceptance before implementation.
Provide concise status updates highlighting progress, upcoming milestones, risks, and decisions needed.
Manage operational handoffs, confirm ongoing ownership, and document lessons learned and project outcomes.
Partner with subject matter experts to document current-state and future-state processes, including roles, handoffs, controls, and exceptions.
Apply Lean and Six Sigma principles to identify root causes, reduce rework, simplify workflows, and improve consistency.
Establish baseline measures and track improvements against agreed project objectives.
Coordinate completion and approval of policies, standard operating procedures, templates, and supporting resources before project closeout.
Ensure process maps and documentation reflect the implemented process and have identified ongoing owners.
Maintain current project source information, including requirements, subject matter expert contacts, decisions, approvals, and supporting records.
Follow document control standards so project materials are complete, current, and stored in approved repositories.
Identify opportunities to use technology and automation to meet business needs.
Assess operational impacts and coordinate implementation readiness across affected departments and divisions.
Partner with Learning and Development, Software, Technology Support, and operational owners to align rollout activities, guidance, and support.
Confirm stakeholders understand what is changing, their responsibilities, and required actions.
Track readiness activities and surface gaps that could affect launch or adoption.
Coordinate post-launch follow-up, issue resolution, and transition to ongoing operational support.
Perform other duties as assigned.