Project Manager-Operational Excellence

Indiana University Health System • Indianapolis, IN

21h

About The Position

The Project Manager-Operational Excellence supports initiatives that advance quality, efficiency, and patient-centered care across Indiana University Health. The role partners with clinical and operational leaders to plan, execute, and sustain improvement projects that strengthen organizational performance, applying structured project management and change leadership to deliver measurable, lasting results.

The Project Manager develops project charters, timelines, communication plans, and performance metrics aligned with system priorities. The role facilitates cross-functional workgroups, monitors milestones, mitigates risks, and keeps projects aligned with operational goals. It also supports process analysis and redesign using Lean, Six Sigma, and continuous improvement tools, and develops change management plans and materials that promote adoption and sustainability.

The position collaborates with analytics teams to define KPIs, dashboards, and reporting structures, and prepares project status updates for leadership, steering committees, and stakeholders. It reports to the Director-Operational Excellence and has no direct reports.

Requirements

• Bachelor's degree in healthcare administration, business, engineering, or a related field.
• 3–5 years of relevant experience.
• Experience in project management, performance improvement, or healthcare operations.
• Demonstrated ability to lead cross-functional teams and manage multiple priorities.
• Proficiency with project management tools and data visualization platforms.

Nice To Haves

• Lean Six Sigma Green Belt or equivalent improvement certification.
• Experience in hospital operations, ambulatory care, or health system performance improvement.
• PMP, CAPM, or similar project management certification.
• Familiarity with regulatory standards, quality frameworks, and patient safety principles.

Responsibilities

• Develop project charters, timelines, communication plans, and performance metrics aligned with system priorities.
• Partner with clinical and operational leaders to plan, execute, and sustain improvement projects.
• Facilitate cross-functional workgroups and ensure timely progress, risk mitigation, and alignment with operational goals.
• Monitor project milestones and prepare status updates for leadership, steering committees, and stakeholders.
• Use Lean, Six Sigma, and continuous improvement tools to analyze workflows, identify root causes, and design optimized processes.
• Develop change management plans that support adoption, readiness, and long-term sustainability.
• Create training materials, communication assets, and stakeholder updates that support project success.
• Collaborate with analytics teams to define KPIs, dashboards, and reporting structures.
• Lead at least three projects simultaneously.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level