Operational Compliance Manager

Portland General Electric • Tualatin, OR

2d

About The Position

The Operational Compliance Manager leads PGE’s NERC Compliance Operational Compliance Group and oversees implementation of NERC regulations affecting PGE operations. The role monitors compliance with relevant laws, regulations, company procedures, and policies; identifies and evaluates risks; supports the design and implementation of controls and standards; advises the business on rules, controls, and industry best practices; resolves compliance concerns; and administers key compliance processes, including training and corporate controls.

The manager leads operational compliance professionals who serve as subject matter experts to operational units. The role provides technical and organizational guidance, ensures objectives and applicable standards are met, resolves operational problems, and keeps procedures and working practices current. It also contributes to PGE’s overall compliance strategy, monitors emerging regulatory issues, and promotes alignment across departments and compliance functions.

The position manages team performance, resourcing, development, coaching, and annual performance reviews. The description also includes financial and administrative management responsibilities related to legal support, such as budgeting, outside counsel and vendor management, information technology utilization, and continuing legal education.

The position requires frequent travel and occasional overnight travel, and may involve work in office, plant, and field environments. Employees in all positions may be called upon to assist during storms or other company emergencies. Total compensation, including a performance-based incentive bonus, is commensurate with experience, skills, qualifications, education, training, and internal equity.

Requirements

• Bachelor’s degree in finance, business, science, an IT technical field, or another related field, or equivalent experience.
• Prefer eight or more years of combined experience in compliance and one or more of utility operations, cybersecurity, or auditing, including at least three years of FERC/NERC experience or equivalent.
• Expert knowledge of operational-domain business processes and procedures.
• Advanced knowledge of electric power markets and system operations for providing power to retail consumers.
• Expert knowledge of NERC/FERC regulations and reliability standards.
• Advanced knowledge of corporate and operational compliance and risk management principles and protocols.
• Advanced understanding of NERC and FERC regulatory processes related to development of NERC Reliability Standards.
• Intermediate understanding of protection and control equipment and techniques used in power utility substations.
• Advanced ability to communicate changing ideas effectively and develop corporate consensus when interests compete.
• Basic knowledge of electric utility protection and control systems, substation equipment, and communications systems.
• Advanced skill in driving continuous improvement and developing innovative risk and compliance strategies, controls, and implementation approaches.
• Advanced organization and prioritization, stakeholder management, business-process interrelationship knowledge, decision-making, and negotiation skills; intermediate organizational management skills.
• Demonstrated leader practices: Drives Results, Plans and Aligns, Decision Quality, Drives Engagement, and Courage.
• Ability to meet response times and deadlines, follow accuracy standards, complete decision-making tasks, collaborate effectively, communicate and problem-solve under stress, adapt to frequent change, and apply feedback and learning to work.
• Ability to work long hours and a variable schedule, report during severe inclement weather, and maintain regular, reliable, predictable full-time attendance.
• Valid driver’s license.
• Frequently travel or commute for work, at least once a week or more; occasional overnight travel inside or outside the service territory, one to two times a month or less.
• Ability to use a computer regularly for an entire work shift.
• Ability to lift, push, pull, and carry up to 10 pounds.
• Ability to use stairs over 10 steps.

Nice To Haves

• Eight or more years of combined compliance experience and experience in one or more of utility operations, cybersecurity, or auditing.
• At least three years of FERC/NERC experience or equivalent.

Responsibilities

• Oversee implementation of NERC regulations affecting PGE operations and monitor compliance with applicable laws, regulations, policies, and procedures.
• Identify and evaluate compliance risks and support the design and implementation of controls and standards.
• Advise the business on rules, controls, and industry best practices; respond to compliance concerns and resolve issues.
• Administer key compliance processes, including training and corporate controls.
• Provide leadership and representation to other departments on operational compliance matters and assure accuracy and compliance with regulatory requirements.
• Collaborate with compliance-related functions, monitor emerging regulatory issues, adapt strategy, and promote cross-functional alignment.
• Manage operational compliance professionals who provide subject matter expertise and guidance to operational units.
• Provide technical management for the team, ensure objectives and standards are met, identify and resolve operational problems, and maintain current, fit-for-purpose procedures and working practices.
• Oversee legal-support processes and procedures, administrative matters, finances and budgeting, outside counsel and vendor management and performance, legal department information technology utilization, and continuing legal education.
• Oversee team resourcing and planning, partnering with HR on job definition, recruitment, evaluation, and selection processes.
• Assess team organizational development and training needs, guide development plans, monitor progress, coach and mentor employees, provide feedback, and complete annual performance reviews.
• Assist with storms or other company emergencies as part of PGE employment.

Benefits

• PGE describes a total rewards package intended to reward contributions and support employee well-being and professional development.
• Performance-based incentive bonus, with total compensation commensurate with experience, skills, qualifications, education, training, and internal equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager