Operational Billing Manager

canteen•Mississauga, ON

13d•CA$80,000 - CA$90,000

About The Position

This is a posting for an existing job vacancy. The Operational Billing Manager will be responsible for managing the day-to-day billing process, overseeing various billing activities, ensuring compliance with contracts and policies, and driving process improvements through automation and system enhancements. The role also involves maintaining financial controls, supporting customer and operational needs, leading the billing team, and providing detailed reporting and analysis to senior leadership.

Requirements

Bachelor's degree in Business, Finance, Accounting, or a related field (or equivalent experience).
5–7 years of progressive billing, finance, or operational accounting experience.
2–5 years of leadership or supervisory experience.
Experience with ERP or billing systems (e.g., SAP, Oracle, Microsoft Dynamics, NetSuite, or similar).
Strong knowledge of billing processes, contract administration, and revenue operations.
Advanced Microsoft Excel skills.

Nice To Haves

Experience with Power BI or similar reporting tools is an asset.

Responsibilities

Manage the day-to-day billing process to ensure invoices are accurate, complete, and issued on time.
Oversee recurring, contract, and ad hoc billing activities.
Ensure billing complies with customer contracts, pricing agreements, and company policies.
Monitor billing accuracy and identify opportunities to improve efficiency.
Develop and implement standardized billing procedures and best practices.
Identify process improvement opportunities through automation and system enhancements.
Collaborate with IT and Finance on billing system upgrades and integrations.
Establish and monitor key performance indicators (KPIs) for billing operations.
Ensure compliance with internal controls and audit requirements.
Review billing adjustments, credits, and write-offs for accuracy and appropriate approvals.
Support month-end and year-end financial close activities.
Maintain accurate billing records and documentation.
Serve as the primary escalation point for complex billing inquiries.
Work with Operations and Sales to resolve customer billing discrepancies.
Partner with Accounts Receivable to reduce billing-related disputes and improve collections.
Support new customer implementations and contract changes.
Lead, coach, and develop the billing team.
Establish performance expectations and conduct regular performance reviews.
Foster a culture of accountability, continuous improvement, and customer service.
Coordinate training on billing systems and procedures.
Prepare and analyze billing metrics and operational reports.
Monitor invoice volumes, billing accuracy, aging trends, and dispute resolution.
Present performance results and recommendations to senior leadership.
Identify trends affecting revenue recognition and billing performance.