Operational Assurance Specialist

ADMAR SUPPLY CO INC•Town of Henrietta, NY

2d•$27 - $32•Hybrid

About The Position

As an Operational Assurance Specialist, you will play a crucial role in driving operational excellence and ensuring consistent customer service across our branch network. Your primary responsibilities will include communicating and training on the ERP system, promoting operational standards, identifying areas for standardization, recognizing inefficiencies, and taking actionable steps to improve branch operations and customer care.

Requirements

Ability and willingness to travel extensively (25% - 50%) to different branch locations as needed for training, assessments, and support.

Responsibilities

Effectively communicate the functionalities, features, and best practices of the ERP system to branch employees.
Provide comprehensive training sessions to ensure employees understand how to use the ERP system efficiently and effectively.
Promote and communicate operational standards, policies, and procedures to branch personnel.
Conduct training sessions to educate employees on operational standards, ensuring compliance throughout the branch network.
Conduct thorough assessments of branch operations to identify areas for improvement and standardization.
Analyze operational processes, workflows, and systems to determine inefficiencies and opportunities for enhancement.
Collaborate with cross-functional teams to develop standardized practices and streamline operations across the branch network.
Demonstrate the ability and willingness to travel extensively (25% - 50%) to different branch locations as needed for training, assessments, and support.
Ensure timely and effective communication with branch personnel.
Take ownership of the operational dimension of customer service, ensuring that all branch operations align with ADMAR Supply's customer-centric approach. The ADMAR Experience.