Quality Assurance/Operational Excellence Coordinator

Southland Credit Union • Rossmoor, CA

1d • $27 - $34

About The Position

At Southland Credit Union, we're committed to delivering exceptional experiences for our members through operational excellence, continuous improvement, and strong collaboration. We're looking for a highly organized, detail-oriented professional who enjoys improving processes, coordinating projects, and helping teams work more effectively. As the Quality Assurance / Operational Excellence Coordinator, you'll serve as a strategic operational partner to the VP of Member Experience, supporting organizational initiatives across Financial Centers, Contact Center Operations, Digital Branch, and other member-facing functions. You'll help ensure projects are successfully coordinated, procedures remain current, operational readiness activities are completed, and organizational priorities are effectively communicated, implemented, and sustained. If you thrive in a collaborative environment, enjoy solving problems, and take pride in bringing structure and organization to complex initiatives, we'd love to hear from you.

Requirements

• Minimum of five (5) years of experience in operational excellence, project coordination, business operations, quality assurance, process improvement, or a related field.
• Demonstrated experience coordinating multiple projects, managing competing priorities, and supporting cross-functional initiatives.
• Experience facilitating process improvement, workflow optimization, operational reviews, and implementation of operational best practices.
• Experience developing, maintaining, and managing operational procedures and documentation.
• Experience supporting User Acceptance Testing (UAT), operational readiness activities, or organizational change initiatives.
• Strong organizational, analytical, critical-thinking, and problem-solving skills with exceptional attention to detail.
• Excellent written and verbal communication skills with the ability to build collaborative relationships and influence outcomes across multiple departments and stakeholders.
• Proficiency with Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.
• Bachelor's degree in Business, Management, Finance, Operations, Project Management, or a related field preferred; an equivalent combination of education and experience may be considered.

Responsibilities

• Identify, analyze, and recommend process improvements that enhance operational efficiency, workflow effectiveness, member experience, and organizational performance.
• Facilitate process mapping, workflow design, operational reviews, and continuous improvement initiatives.
• Support the implementation of operational best practices and organizational standards.
• Monitor operational effectiveness and recommend solutions that improve service delivery, execution consistency, and organizational performance.
• Coordinate assigned projects and organizational initiatives by developing project plans, timelines, milestones, deliverables, and implementation schedules.
• Track project progress, follow up with stakeholders, and help ensure commitments, deadlines, and deliverables are achieved.
• Coordinate User Acceptance Testing (UAT), operational readiness activities, and implementation support for new initiatives.
• Own and maintain procedure management for assigned business units, ensuring procedures remain accurate, current, compliant, and accessible.
• Support organizational change efforts through effective communication, documentation, and coordination across departments.
• Partner with leaders and stakeholders to translate organizational priorities into actionable plans and support successful execution of enterprise-wide initiatives.

Benefits

• Opportunity to make a meaningful impact by improving operational processes.
• Work will help drive organizational effectiveness, support strategic initiatives, and contribute to delivering exceptional member experiences.
• Collaborative team that values continuous improvement, operational excellence, and innovation.
• Opportunity to partner with leaders across the organization.
• Coordinate initiatives that make a measurable difference.
• Grow expertise in project coordination, process improvement, operational readiness, and organizational change.
• Ideas are valued, contributions are visible, and work strengthens the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level