Operational Analyst - UT, AZ, CO, TX, CA, WA, OR, ID
About The Position
The Commercial Lending Enablement Support Specialist provides essential operational, research, and frontline support to the Strategy Manager in advancing commercial lending process efficiency and enablement. The role serves as the first‑line resource for banker inquiries, supports cross‑functional initiatives, maintains training and process documentation, and helps ensure smooth adoption of enhanced workflows and technology capabilities. This position strengthens Commercial and Small Business Lending by supporting strategic initiatives, improving process clarity, and equipping frontline teams with the guidance and tools needed to operate effectively. This position can be remote within Zions Bancorporation’s footprint, or fully in office (5 days a week) if you are within 50 miles of a Zions Bancorporation office.
Requirements
- Bachelor’s degree preferred; relevant experience in commercial lending, operations, financial services support, or customer service considered.
- 2–4 years of experience in commercial lending operations, banking support, or training/documentation.
- Foundational understanding of commercial lending processes and terminology, or willingness to develop this expertise.
- Strong written and verbal communication skills with the ability to simplify complex processes.
- Highly organized and detail‑oriented, with the ability to manage multiple support functions.
- Analytical mindset with capability to conduct structured research and basic process analysis.
- Customer‑focused orientation with strong problem‑solving skills when assisting frontline users.
- Working knowledge of the Force.com platform with a proficient understanding of the nCino application.
Responsibilities
- Banker Help Desk & Frontline Support
- Research & Analytical Support
- Application Ecosystem Knowledge & Documentation
- Training Material & Procedure Administration
- Cross‑Functional Coordination & Support
Benefits
- Medical, Dental and Vision Insurance - START DAY ONE!
- Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
- Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
- Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays
- 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
- Mental health benefits including coaching and therapy sessions
- Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
- Employee Ambassador preferred banking products
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
