Operation Technician I

Overwatch Mission Critical•Ashburn, VA

13h•Onsite

About The Position

The Operations Technician I provides customer and technical support for data center operations, responding to customer requests within the applicable Service Level Agreement timeframe. The role supports customer needs such as equipment racking and stacking, cabling, and cross connects, and collaborates with Deployment and Implementation, Global Command Center, Provisioning, and Project Management teams to help installations meet delivery dates and provide a positive customer experience. The technician also supports the Operations Team in maintaining customer uptime. Work is performed primarily in and around active data center construction areas, including indoor and outdoor settings, unfinished buildings, temporary field offices, staging areas, and partially completed infrastructure. Conditions may include uneven or obstructed terrain, limited accessibility, construction activity, and exposure to outdoor weather, dust, noise, vibration, and odors. Required PPE includes a hard hat, safety vest, hearing protection, and steel-toe boots.

Requirements

At least 1 year of data center experience.
Demonstrated ability to communicate effectively in a professional work environment, including preparing written reports and documentation, conveying information clearly, and responding appropriately to verbal and written communications.
For roles requiring onsite presence or travel between work locations as an essential function, possess and maintain a valid, appropriate driver's license and be eligible to operate a motor vehicle in accordance with applicable laws.
Ability to walk, stand, stoop, twist, bend, and climb stairs or ladders for extended periods while navigating uneven, unpaved, or obstructed terrain.
Ability to lift, carry, push, or pull up to 50 pounds occasionally.
Ability to drive between job sites and access areas of an active construction zone, including raised platforms, scaffolding, and confined spaces.
Ability to tolerate outdoor weather, dust, and construction-related noise, vibrations, and odors.
Ability to communicate effectively with contractors, engineers, and site personnel and maintain situational awareness in high-activity environments.
Sufficient visual acuity to read drawings, specifications, and safety signage and observe site activity.
Ability to wear required personal protective equipment, including a hard hat, safety vest, hearing protection, and steel-toe boots.

Responsibilities

Perform Operations Technician I services tracked through the team's ticketing system.
Rack and stack equipment.
Cable, terminate, and dress fiber or copper network cabling.
Assist customers with diagnosing hardware and software issues on their equipment.
Power-cycle customer equipment.
Perform cabinet and cage audits.
Install or remove blades/cards, memory, hard drives, and transceivers.
Test and troubleshoot copper and fiber-optic circuits.
Assist with migrations of equipment, power, or networking devices.
Ship and receive packages.
Receive, install, and test customer and internal copper and fiber-optic cross connects.
Provide timely customer and internal updates through a computer-based ticketing system.
Assist with documentation and inventory verification and counts.
Adhere to Standard Operating Procedures.
Maintain overall data center cleanliness and appearance.
Assist other Operations Team members in ensuring uptime for customers.