Operation Home Case Manager

The Just One Project•Las Vegas, NV

10d•Hybrid

About The Position

The Just One Project is seeking an Operation Home Case Manager to work directly with individuals and families experiencing homelessness, chronic housing instability, and other barriers to stable housing. This role involves helping clients maintain housing, increase stability, build independence, and create a path toward long-term self-sufficiency. The Case Manager will manage a caseload of approximately 20-25 clients, developing individualized plans, connecting clients with community resources, advocating for benefits, navigating housing searches, collaborating with landlords and partners, and providing ongoing support. This is a relationship-driven role requiring compassion and accountability, with days varying between administrative tasks, home visits, and community collaboration. The position is ideal for someone passionate about helping people build lasting stability and making a direct impact in the Southern Nevada community.

Requirements

Bachelor's degree in Social Work, Human Services, or a related field
3+ years of nonprofit experience
3+ years of experience in case management, social services, or community outreach
Experience working directly with diverse populations, including individuals who may be vulnerable or at risk
Relevant certifications in case management and conflict resolution
Experience managing a caseload and helping clients achieve measurable outcomes related to stability and self-sufficiency
Familiarity with housing services, wrap-around programs, and self-sufficiency initiatives
Strong relationship-building skills and the ability to establish trust while maintaining professional boundaries
The ability to approach clients with empathy, dignity, respect, and a client-centered mindset
Strong problem-solving and conflict-resolution skills, especially when navigating complex client needs or housing barriers
Excellent organization and time-management skills with the ability to manage multiple priorities and deadlines
Strong documentation and data-entry skills
Comfort using client management and tracking systems such as HMIS and Salesforce
Knowledge of community resources and the ability to connect clients with appropriate services
Ability to coach clients in practical skills such as budgeting, financial planning, and resource navigation
Ability to obtain and maintain a valid Nevada Food Handler Safety Training Card within 30 days of hire
A commitment to teamwork and living out our core values of Respect, Integrity, Innovation, and Compassion
Candidates must have a valid, unrestricted driver's license, reliable personal transportation, and the ability to meet the organization's insurability requirements.

Nice To Haves

Familiarity with SNAP program procedures and requirements
Fluency in both English and Spanish

Responsibilities

Manage a caseload of approximately 20–25 individuals and families, depending on program assignment
Help clients secure and maintain stable housing while connecting them with supportive services and community resources
Conduct comprehensive assessments to understand each client's strengths, needs, goals, and barriers to long-term stability
Partner with clients to develop individualized action plans focused on housing, health, income, financial stability, and other essential needs
Advocate for clients as they navigate benefits, entitlements, supportive services, and community resources
Support clients through housing searches and help identify safe and affordable housing options
Serve as a liaison between clients and landlords and assist with lease agreements, utility arrangements, and housing-related concerns
Conduct monthly home visits and case reviews to monitor progress, identify emerging needs, and support continued housing stability
Provide immediate support during client crises, including safety planning and connections to emergency services when necessary
Help clients strengthen financial independence through budgeting, saving, debt management, and financial literacy
Collaborate with workforce, SOAR, nutrition education, housing, and other supportive service providers
Build and maintain strong relationships with community partners and referral networks
Case conference with internal and external partners to coordinate services and identify creative solutions for complex situations
Continuously reassess client goals and service plans and adjust strategies when needs or circumstances change
Maintain accurate, thorough, and timely case documentation
Enter services, referrals, recommendations, case notes, and required program documentation into HMIS and Salesforce within one business day of client contact
Maintain required forms, reports, shared tracking tools, and program documentation
Prepare monthly client success stories for leadership, Marketing, and Grants
Stay informed about community resources, eligibility requirements, application processes, and best practices for serving diverse populations
Represent The Just One Project at organization-wide events, including participation in up to six Pop-Up & Give events annually
Support additional program and organizational responsibilities as needed

Benefits

Health, Dental, and Vision coverage
Additional insurance options including Life Insurance, AD&D, Critical Illness, Accident Insurance, Short and Long Term Disability, and Pet Insurance
401k retirement plan with 3% employer match
Paid Time Off, accrued from your start date
2 floating holidays
Birthday Pay
Bereavement pay
Paid parental leave
6+ weeks of paid holiday time off per year
Mileage reimbursement for approved work-related travel, including travel to client home visits