Operation Associate II - Survivor Options Processor
About The Position
The primary purpose for this position is to provide processing and customer service support for exception-based complex Operation’s processes. Incumbent will review, verify, and record data into technology systems supporting department processes. In addition, incumbent will research, resolve, or secure requested information for other Operation’s areas, RBC Business Units, external customers or industry participants. Incumbent will address escalated questions independently seeking assistance from Team Lead or Manager as appropriate following established department procedures. Elements of risk are managed through operational reviews, system checks, and adherence to procedures.
Requirements
- Ability to handle multiple priorities in a fast paced and deadline driven environment
- Ability to understand and meet business daily support needs on an ongoing basis
- Ability to work efficiently and accurately on complex exception-based processes with minimal supervision
- Ability to work independently and within a team environment
- Active Learning
- Communication
- Critical Thinking
- Customer Service
- Operational Delivery
- Process Improvements
- Time Management
Nice To Haves
- Proficient computer skills in Windows-based software products including Word, Excel and Outlook
- Proven ability to effectively deal with difficult people, situations and/or conflict
Responsibilities
- Provide accurate processing support for standardized and/or manual processes within a specific Operations department.
- Accurately review, verify and/or record data into technology supporting department processes.
- Understand department procedures and required accountabilities in the area or department in which the incumbent works.
- Refer to department manuals for instructions and task assignments for the specific role.
- Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operation’s departments, RBC Business Units, external customers or industry participants.
- Address escalated questions independently, seeking assistance from Team Lead or Manager as appropriate following established department procedures.
- Reduce risk by suggesting process changes or modifications as appropriate.
- Perform other duties and responsibilities as assigned.
Benefits
- bonuses
- flexible benefits
- competitive compensation
- commissions
- stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Flexible work/life balance options
- Opportunities to do challenging work
- Opportunities to take on progressively greater accountabilities
- Access to a variety of job opportunities across business
- 401(k) program with company-matching contributions
- health, dental, vision, life and disability insurance
- paid time-off plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
