Operation Associate II - Survivor Options Processor

Royal Bank of Canada•Edina, MN

5d•$45,000 - $70,000•Onsite

About The Position

The primary purpose for this position is to provide processing and customer service support for exception-based complex Operation’s processes. Incumbent will review, verify, and record data into technology systems supporting department processes. In addition, incumbent will research, resolve, or secure requested information for other Operation’s areas, RBC Business Units, external customers or industry participants. Incumbent will address escalated questions independently seeking assistance from Team Lead or Manager as appropriate following established department procedures. Elements of risk are managed through operational reviews, system checks, and adherence to procedures.

Requirements

Ability to handle multiple priorities in a fast paced and deadline driven environment
Ability to understand and meet business daily support needs on an ongoing basis
Ability to work efficiently and accurately on complex exception-based processes with minimal supervision
Ability to work independently and within a team environment
Active Learning
Communication
Critical Thinking
Customer Service
Operational Delivery
Process Improvements
Time Management

Nice To Haves

Proficient computer skills in Windows-based software products including Word, Excel and Outlook
Proven ability to effectively deal with difficult people, situations and/or conflict

Responsibilities

Provide accurate processing support for standardized and/or manual processes within a specific Operations department.
Accurately review, verify and/or record data into technology supporting department processes.
Understand department procedures and required accountabilities in the area or department in which the incumbent works.
Refer to department manuals for instructions and task assignments for the specific role.
Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operation’s departments, RBC Business Units, external customers or industry participants.
Address escalated questions independently, seeking assistance from Team Lead or Manager as appropriate following established department procedures.
Reduce risk by suggesting process changes or modifications as appropriate.
Perform other duties and responsibilities as assigned.