Operating Room Integration Specialist

Mayo Clinic•Phoenix, AZ

About The Position

The Integration Specialist is responsible for the day-to-day reliability, configuration, troubleshooting, and optimization of multi-vendor clinical integrations, particularly those supporting operating room and procedural environments. This role provides real-time technical support for live clinical settings, proactively monitoring system performance, resolving issues that could impact patient care or surgical workflow, and coordinating rapid resolution across Information Technology, Clinical Engineering, vendors, and clinical stakeholders. The Integration Specialist performs system administration, root-cause analysis, and validation of interfaces and data flows between clinical systems (e.g., EHR, surgical video and images and device platforms), ensuring data integrity, system uptime, and compliance with enterprise standards. The position also plays a key role in new technology implementations and system upgrades, supporting system testing, go-live readiness, post-implementation stabilization, and long-term sustainment. This includes documenting workflows, developing standard operating procedures, assisting with change management, and serving as a point of contact support for integrated clinical systems. The Integration Specialist regularly collaborates with surgeons, nursing leadership, IT teams, and vendors to ensure effective technical solutions, while minimizing reliance on external service calls and reducing system downtime. As Surgical Services technology continues to evolve, this role may support additional system integrations, emerging technologies, and process improvement initiatives in alignment with departmental priorities and organizational governance.

Requirements

High school diploma or GED required.
Demonstrated knowledge in healthcare software packages (Epic, VideoHub, Midia, Intuitive).
Demonstrated knowledge in systems analysis and design.
Demonstrated knowledge in database design and utilization.
Demonstrated knowledge in project management.
Demonstrated knowledge in software development.
Demonstrated knowledge in software testing.
Demonstrated knowledge in web technologies.
Demonstrated knowledge in systems documentation.
Excellent interpersonal, communication, and organizational skills.
Experience diagnosing failures in video, routing, PACS mapping, integration stacks, capture PCs, etc.

Nice To Haves

Bachelor's degree or equivalent experience in a similar operational area such as scheduling, medical records, desk system, and/or transcription preferred.

Responsibilities

Day-to-day reliability, configuration, troubleshooting, and optimization of multi-vendor clinical integrations supporting operating room and procedural environments.
Provide real-time technical support for live clinical settings.
Proactively monitor system performance and resolve issues impacting patient care or surgical workflow.
Coordinate rapid resolution across IT, Clinical Engineering, vendors, and clinical stakeholders.
Perform system administration, root-cause analysis, and validation of interfaces and data flows between clinical systems.
Ensure data integrity, system uptime, and compliance with enterprise standards.
Support new technology implementations and system upgrades, including system testing, go-live readiness, post-implementation stabilization, and long-term sustainment.
Document workflows and develop standard operating procedures.
Assist with change management.
Serve as a point of contact support for integrated clinical systems.
Collaborate with surgeons, nursing leadership, IT teams, and vendors to ensure effective technical solutions.
Minimize reliance on external service calls and reduce system downtime.
Support additional system integrations, emerging technologies, and process improvement initiatives.