Operating Partner

PopStroke Entertainment Group•Gilbert, AZ

About The Position

The Operating Partner manages the daily operations of the restaurant and golf operations, including employee selection, development, and performance management. The role oversees food, beverage, and golf services; inventory and ordering; profitability; and guest satisfaction across the venue. The Operating Partner oversees all areas of the venue and makes final decisions on matters of importance. The position reports to the VP of US Operations and supervises more than 80 employees per shift. The role is accountable for financial and personnel administration, food safety, sanitation, purchasing, inventory, service quality, operational compliance, security, and safe working and guest environments. It manages shifts, scheduling, staffing, guest complaints, and employee hiring, training, coaching, and performance reviews. The Operating Partner also maintains a presence in the local community and supports company involvement initiatives.

Requirements

At least 7 years of management experience in a high-volume hospitality, entertainment, or restaurant operations environment.
Proficiency in MS Word, Excel, Outlook, and Outlook Calendar.
Proficiency in restaurant functions, including food planning and preparation, purchasing, sanitation, security, personnel management, recordkeeping, and reporting.
Proficiency in golf operations, including maintenance of PopStroke Greens courses, pars, supply ordering, and staffing levels.
Valid driver’s license.
Must be eligible to work in the United States.
Must hold ServSafe certification and follow ServSafe guidelines.
Self-discipline, initiative, leadership ability, and an outgoing personality.
Pleasant, polite manner and neat, clean appearance.
Ability to motivate employees to meet food, service, and golf experience standards.
Ability to manage multiple activities simultaneously and resolve venue issues effectively.
Strong communication skills for leading diverse staff.
Ability to balance food, beverage, and labor costs while maintaining operating standards.
Ability to assess the qualifications and experience of job applicants.

Nice To Haves

College degree preferred; a Bachelor of Science in hotel or restaurant management is desirable. Comparable experience will be considered.

Responsibilities

Oversee and manage all areas of the venue and make final decisions on matters of importance.
Follow company standards and service levels to increase sales and control food, beverage, supply, utility, and labor costs.
Complete financial, invoice, reporting, personnel, and payroll administration accurately, on time, and in accordance with company policies.
Manage food safety and planning, enforce sanitary practices, and maintain cleanliness and maintenance standards for the kitchen, dining areas, PopStroke Greens courses, golf buildings, and ice cream shop.
Ensure compliance with operational standards, company policies, and applicable federal, state, and local laws and ordinances.
Maintain high-quality food preparation and service, professional property presentation, and product and execution standards.
Estimate and calculate food and beverage costs; manage retail operations and inventory; and oversee purchasing and provisioning.
Oversee the Kitchen Manager and Kitchen Staff to ensure portion control and preparation standards that minimize waste.
Maintain ServSafe certification and uphold ServSafe guidelines.
Ensure exceptional guest service, respond to complaints, and take appropriate steps to turn dissatisfied guests into return guests.
Maintain security procedures and a safe environment for employees and guests; reduce injuries and accidents and complete accident reports promptly.
Manage shifts, daily decisions, scheduling, and planning while maintaining standards, quality, and cleanliness.
Investigate and resolve complaints about food quality, service, or PopStroke Greens course issues.
Direct employees on operational and procedural matters; interview hourly employees; and direct hiring, supervision, development, counseling, and termination when necessary.
Conduct orientation, explain the PopStroke philosophy, and oversee training for new employees.
Provide ongoing feedback, set performance expectations, conduct reviews, and recruit, coach, counsel, and develop future managers.
Communicate company values, strategies, and objectives; maintain accurate staffing plans; and prepare schedules to ensure appropriate staffing for all shifts.
Maintain a strong local community presence and support community involvement initiatives with golf and restaurant teams.
Keep the Operations Director informed of issues, unusual matters, and positive events, and take corrective action or recommend alternatives as needed.
Complete job responsibilities and performance objectives in a timely and effective manner, maintain cooperative working relationships with employees, and represent PopStroke in alignment with its “Best in Class” philosophy.
Perform other duties as required or requested.