Operating General Manager- The Brackish Bar & Lounge

BallenIsles Country Club•Bluffton, SC

10h•$65,000 - $70,000•Onsite

About The Position

Del Webb Sun City, located in Bluffton, SC, is pleased to announce an excellent career opportunity for an Operating General Manager at The Brackish Bar & Lounge! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you’ll contribute to a global leader in golf and community management.

Requirements

5+ years of progressive restaurant leadership, including General Manager or comparable responsibility; multi-unit or opening experience preferred
Strong knowledge of full-service restaurant and bar operations, staffing, inventory, events, and guest recovery
Demonstrated financial literacy including P&L review, budgeting, forecasting, labor management, and prime-cost controls
Proven ability to recruit, develop, hold accountable, and retain hourly and management employees
ServSafe Manager and responsible alcohol-service certification (or ability to obtain within required timeframe)
Proficiency with restaurant POS, scheduling, inventory, payroll, and Microsoft Office systems; Toast experience preferred
Valid driver's license and reliable transportation

Nice To Haves

Experience with community, club, HOA, resort, or resident-driven stakeholders preferred

Responsibilities

Deliver a consistently welcoming, safe, clean, and resident-focused dining experience
Build a stable team with clear expectations, dependable scheduling, and strong shift leadership
Improve sales, event participation, cost controls, and overall financial performance
Create repeatable operating systems that can support future locations
Own Brackish's overall business performance and operating results
Read, interpret, and explain monthly P&L statements with variance commentary and corrective plans
Prepare annual operating budgets and forecasts in partnership with leadership and accounting
Manage labor, food, beverage, purchasing, and other controllable costs to approved targets
Ensure invoices, deposits, cash controls, inventory records, and financial documentation are accurate and timely
Use sales and product-mix data to improve pricing, menu performance, purchasing, and profitability
Recruit, onboard, train, schedule, coach, and retain a capable front- and back-of-house team
Set clear performance standards and address attendance, conduct, sanitation, and service issues promptly
Develop shift leaders and department leads who can run the operation in the OGM's absence
Create a respectful, accountable, and service-minded culture aligned with Troon and community expectations
Partner with Human Resources on employee relations, corrective action, and compliance matters
Lead daily restaurant, bar, patio, event, and banquet operations with a visible presence during key service periods
Ensure consistent execution of food quality, beverage standards, hospitality, cleanliness, and opening/closing procedures
Maintain compliance with food-safety, alcohol-service, workplace-safety, wage-and-hour, cash-handling, and company policies
Oversee ordering, inventory, receiving, storage, vendor relationships, and loss prevention
Resolve guest concerns professionally and use feedback to improve service and resident satisfaction
Ensure Toast and other operating systems are used accurately and consistently
Build strong relationships with property leadership, lifestyle teams, residents, committees, and community partners
Partner on event calendars, menus, pricing, staffing plans, production quantities, and post-event reviews
Grow restaurant traffic and revenue through resident engagement, promotions, and well-executed events
Coordinate with marketing partners to keep menus, hours, promotions, and communications accurate and timely
Operate independently with sound judgment while maintaining proactive communication with leadership
Identify risks early, present practical solutions, and follow through to completion
Provide concise weekly updates on sales, labor, staffing, events, guest feedback, and operational priorities
Be available for evenings, weekends, holidays, and special events based on business needs