Openings & Integrations Manager

Dartcor•Whippany, NJ

5d•$90,000•Onsite

About The Position

Dartcor Enterprises is seeking an Openings & Integrations Manager to oversee the successful launch of new accounts from the point of sale closure through operational handoff. Reporting to the Chief Growth Officer, this role serves as the primary client contact during this critical phase, ensuring that every new account is set up for success and feels like our best account. The manager will implement and manage systems to ensure consistently excellent results, coordinating with various internal departments and external stakeholders. This role involves developing opening plans, managing timelines and deadlines, and ensuring smooth transitions to operational teams. A key aspect of the role is continuous improvement, documenting learnings from each opening to refine processes and utilizing AI tools like Claude to enhance efficiency.

Requirements

Three or more years in a management role in hospitality operations (contract dining, restaurants, hotels, corporate food service).
Understanding of kitchen operations, floor management, labor models, and P&L statements.
Experience as part of an opening team and understanding of the challenges of week one.
Exceptional organizational skills and ability to maintain current plans.
Strong technology skills, with Asana being central to the role.
Familiarity with systems like Toast, 7shifts, R365, or Microsoft 365 is helpful; ability to learn new systems quickly is essential.
Genuine interest in using AI to improve work processes.
Excellent interpersonal skills, with the ability to build client trust quickly.
Ability to hold ground when necessary and ensure all tasks are completed.
Must be based out of Whippany, NJ.

Nice To Haves

Familiarity with Toast, 7shifts, R365, or Microsoft 365.

Responsibilities

Serve as the primary client point of contact from deal close through operational handoff.
Set client expectations and ensure delivery on sales promises.
Develop, implement, and manage the opening plan, including timelines, milestones, owners, and deadlines, utilizing Asana for tracking.
Coordinate cross-functionally with HR, operations, finance, marketing, and technology departments.
Manage dependencies to ensure smooth project progression.
Provide on-site support during the first weeks of an account launch until it is self-sufficient.
Document learnings from each opening to create and refine playbooks for future openings.
Utilize and explore innovative uses of AI tools, such as Claude, to improve efficiency and take work off the team's plate.