Openings & Integrations Manager

Dartcor•Whippany, NJ

5d•$90,000•Onsite

About The Position

Dartcor Enterprises leverages the power of hospitality to inspire human connection and unlock the potential of people, teams, and communities. Through our family of brands—Dartcor Hospitality, Chelsea Hospitality Group, and Ōme Caterers—we design and deliver experiences that elevate daily life and reimagine the role of food, service, and space in the modern world. From next-generation workplace dining to destination restaurants and high-end catering, Dartcor is where hospitality meets purpose—and where culture is created every day. The Role: We win new accounts. You make sure they open right. Reporting to the Chief Growth Officer, you are the person who carries an account from the handshake to a clean handoff. Sales closes it. Operations runs it. You own everything in between, and you are the client's primary point of contact for that entire stretch. Every account we open should feel like our best account. Your job is to understand our approach and implement and manage a system that creates dependably excellent results.

Requirements

Three or more years in a management role in hospitality operations (contract dining, restaurants, hotels, corporate food service).
Understanding of kitchen operations, floor management, labor models, and P&L statements.
Experience as part of an opening team, understanding the realities of week one operations.
Highly organized with the ability to maintain a current and accurate plan.
Proficiency with technology, particularly Asana. Familiarity with Toast, 7shifts, R365, or Microsoft 365 is beneficial; ability to learn new systems quickly is key.
Genuine interest in AI and its application to reduce workload.
Excellent interpersonal skills, with the ability to build client trust and assertively manage situations when necessary.
Strong follow-through and ability to close loops efficiently.

Responsibilities

Manage the client relationship from deal close through operational handoff, setting expectations, answering communications, and ensuring sales promises are delivered.
Develop and track the opening plan, including timeline, milestones, owners, and deadlines, utilizing Asana for visibility.
Coordinate cross-functionally with HR, operations, finance, marketing, and technology to manage dependencies for each opening.
Oversee the launch and stabilization of new accounts, being on-site for the first few weeks until the account is self-sufficient.
Develop and maintain an opening playbook, documenting learnings from each opening to improve future processes.
Utilize and explore the use of Claude AI across the business, identifying opportunities to improve efficiency and generate new ideas.