Project Manager, Integrations

Heidi•New York, NY

1d•Onsite

About The Position

Heidi is building an AI Care Partner that works alongside clinicians to make healthcare more continuous and deeply human. We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients. In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals — supporting 73 million patient visits in 116 countries. Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health. The Role EHR integrations are the backbone of trust for every health system we work with. When a connection is fast and reliable, Heidi disappears into the workflow. We're hiring an Integrations Project Manager to run point on the delivery of our EHR integration roadmap across North America: EPIC, Oracle Health, WELL Health, OSCAR Pro, and the specialty-specific builds that come with complex health systems. You'll sit inside the Regional Integrations Reliability swimlane under the Regional Product Manager. This is not a coordination-only role. You'll own timelines, flag risk before it becomes a fire, and hold engineering, product, and the field accountable to real dates with real customers attached to them.

Requirements

4+ years in a project or program management role, ideally in healthcare tech, SaaS integrations, or a technical delivery environment with multiple external dependencies
Comfort reading a technical scope well enough to know when a timeline is real and when it's optimistic
A track record of running multiple concurrent workstreams without losing the detail on any of them
Direct, low-drama communication. You tell people the truth about a timeline before they have to ask
Experience working cross-functionally with engineering, product, and sales or customer success, and knowing which one you're talking to at a given moment

Nice To Haves

prior exposure to EHR/EMR ecosystems, FHIR, HL7, or health system IT procurement cycles

Responsibilities

Run delivery for the North America EHR integration roadmap. Track every build from scoping through go-live
Own the milestone plan. Deliver defensible dates customers can set their watches to (EPIC, Oracle Health, eCW, athenahealth, and others as the roadmap grows), and actively reprioritise around reliability and build demands.
Coordinate between Customer Success and integrations engineering. Triage incoming requirements and incidents, route them to the right engineer, and close the loop back to CS in a timely manner
Be accountable for delivery through the integration stage-gate process. Track from vendor access through the reliability gate, feature-flagged write-back, and post-launch monitoring, and keep the paper trail clean enough that Sev-1/Sev-2 history and test coverage are never in question at gate review
Be the connective tissue between product, engineering, and the commercial teams. Ensure commercial teams are aligned on integration timelines, and lead the development/maintenance of demo and onboarding enablement materials to guarantee successful customer outcomes.
Surface blockers early. Technical, resourcing, vendor-side, whatever they are. Nobody should find out about a slipped date in a customer call.
Build and maintain reporting to steer data-led decisions. PM and NA leadership use to track reliability and delivery health across the swimlane
Manage vendor and EHR-partner relationships where a project needs one, from initial technical scoping through certification and launch