Salem Opening Shift Lead

Crumbl Cookies • Salem, NH

3d • $17 - $21

About The Position

Crumbl Cookies is seeking a confident, reliable Opening Shift Lead to lead the morning shift, organize daily production, and ensure the store is ready to deliver an exceptional guest experience when it opens. The role calls for someone who leads by example, stays organized during busy periods, and is willing to step in wherever needed.

The Opening Shift Lead directs and motivates the morning team, assigns stations and tasks, keeps production on schedule, and organizes baking priorities. The role also supports dough preparation, baking, decorating, packaging, and guest service; maintains cookie quality and presentation; prepares and stocks stations; handles customer concerns; monitors food safety and cleanliness; and completes opening checklists, cash-handling duties, and shift documentation. The lead communicates important updates to store leadership and helps set a positive, productive tone for the day.

Opening shifts typically begin at approximately 6:00 AM. Availability on both Friday and Saturday and dependable year-round availability are required. Full-time and part-time opportunities may be available. Pay is $17–$21 per hour, including tips.

Requirements

• At least 18 years old.
• Reliable transportation to work for early-morning shifts.
• Ability to stand for extended periods.
• Ability to lift up to 25 pounds.
• Availability for opening shifts beginning at approximately 6:00 AM, including both Fridays and Saturdays.
• Dependable, year-round availability.

Nice To Haves

• Restaurant or retail leadership experience is helpful.
• Strong team members ready to take their first step into management are also considered.

Responsibilities

• Lead and motivate the morning crew.
• Arrive on time and ensure the store is ready to begin production.
• Assign stations, delegate tasks, and keep the shift on schedule.
• Review production needs and organize the day's baking priorities.
• Maintain excellent cookie quality and presentation.
• Support dough preparation, baking, decorating, packaging, and guest service.
• Prepare the store for opening and ensure all stations are clean, stocked, and ready.
• Handle customer concerns with confidence and professionalism.
• Monitor food safety, cleanliness, and company standards.
• Complete opening checklists, cash-handling duties, and shift documentation.
• Communicate important updates to store leadership.
• Set the tone for a productive, positive, and successful day.

Benefits

• Two weeks of paid vacation for eligible full-time team members.
• Health insurance options for eligible full-time team members.
• One guaranteed weekend day off for eligible full-time team members.
• 50% off Crumbl products for eligible full-time team members.
• Employee referral bonuses of up to $1,000.
• 15% tuition discount through Southern New Hampshire University.
• Opportunities for continued leadership development and advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed