Open Enrollment Specialist- FULLY REMOTE

TEKsystems•Philadelphia, PA

4d•$17 - $17•Remote

About The Position

TekSystems is currently hiring for several fully remote Healthcare Open Enrollment Specialists. This is a contract position. The CSR demonstrates detailed knowledge of the clients’ plan provisions and Health and Welfare benefit enrollment to ensure the maximum level of service is provided on every interaction. This position requires critical thinking skills, strong communication skills, the ability to multi-task, and the ability to convey ownership. The position requires the ability to work independently and in a team environment. Assist participants in a concierge service model, addressing most inquiries end to end. Provide high quality, proactive service, ensuring the successful completion of all inbound inquiries in a timely manner, keeping the participant apprised of status throughout the process in a proactive manner. Ensure an optimal participant experience in the handling of all inquiries end-to-end. Daily management of open cases and new cases on which includes interaction with the employee, conference calls with retirement providers, insurance companies and/or client services.

Requirements

1-3 years of medical enrollment experience, healthcare experience, or strong call center experience
Open Enrollment (OE) experience
Remote call center experience
Critical thinking skills
Strong communication skills
Ability to multi-task
Ability to convey ownership
Ability to work independently and in a team environment

Responsibilities

Demonstrate detailed knowledge of clients’ plan provisions and Health and Welfare benefit enrollment.
Provide maximum level of service on every interaction.
Utilize critical thinking and strong communication skills.
Multi-task effectively and convey ownership.
Work independently and in a team environment.
Assist participants in a concierge service model, addressing most inquiries end to end.
Provide high quality, proactive service, ensuring successful completion of all inbound inquiries in a timely manner.
Keep the participant apprised of status throughout the process proactively.
Ensure an optimal participant experience in the handling of all inquiries end-to-end.
Daily management of open cases and new cases, including interaction with employees, conference calls with retirement providers, insurance companies, and/or client services.