Open Enrollment Specialist
About The Position
Serve as the primary point of contact for employees, retirees, and plan participants regarding health, welfare, retirement, and benefits enrollment inquiries during open enrollment and throughout the plan year. Educate participants on medical, dental, vision, life insurance, disability, retirement, and other employer-sponsored benefit programs using established plan documents and client-specific policies. Respond to inbound phone calls, emails, and case management inquiries in a professional, timely, and customer-focused manner. Resolve participant questions and concerns from initial contact through final resolution, ensuring a seamless end-to-end service experience. Support participants with online enrollment systems by troubleshooting login issues, navigation questions, and enrollment submission challenges. Manage a daily caseload of open participant inquiries, prioritizing tasks to meet established service level agreements and deadlines. Adhere to HIPAA, privacy, data security, and confidentiality requirements when handling sensitive personal, health, and financial information.
Requirements
- Respond to inbound phone calls, emails, and case management inquiries in a professional, timely, and customer-focused manner.
- Resolve participant questions and concerns from initial contact through final resolution, ensuring a seamless end-to-end service experience.
- Support participants with online enrollment systems by troubleshooting login issues, navigation questions, and enrollment submission challenges.
- Manage a daily caseload of open participant inquiries, prioritizing tasks to meet established service level agreements and deadlines.
- Adhere to HIPAA, privacy, data security, and confidentiality requirements when handling sensitive personal, health, and financial information.
Responsibilities
- Serve as the primary point of contact for employees, retirees, and plan participants regarding health, welfare, retirement, and benefits enrollment inquiries during open enrollment and throughout the plan year.
- Educate participants on medical, dental, vision, life insurance, disability, retirement, and other employer-sponsored benefit programs using established plan documents and client-specific policies.
- Respond to inbound phone calls, emails, and case management inquiries in a professional, timely, and customer-focused manner.
- Resolve participant questions and concerns from initial contact through final resolution, ensuring a seamless end-to-end service experience.
- Support participants with online enrollment systems by troubleshooting login issues, navigation questions, and enrollment submission challenges.
- Manage a daily caseload of open participant inquiries, prioritizing tasks to meet established service level agreements and deadlines.
- Adhere to HIPAA, privacy, data security, and confidentiality requirements when handling sensitive personal, health, and financial information.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
