Open Enrollment Specialist

TEKsystems•Detroit, MI

2d•$17 - $17•Remote

About The Position

The CSR demonstrates detailed knowledge of the clients’ plan provisions and Health and Welfare benefit enrollment to ensure the maximum level of service is provided on every interaction. This position requires critical thinking skills, strong communication skills, the ability to multi-task, and the ability to convey ownership. The position requires the ability to work independently and in a team environment. Assist participants in a concierge service model, addressing most inquiries end to end. Provide high quality, proactive service, ensuring the successful completion of all inbound inquiries in a timely manner, keeping the participant apprised of status throughout the process in a proactive manner. Ensure an optimal participant experience in the handling of all inquiries end-to-end. Daily management of open cases and new cases on which includes interaction with the employee, conference calls with retirement providers, insurance companies and/or client services.

Requirements

Critical thinking skills
Strong communication skills
Ability to multi-task
Ability to convey ownership
Ability to work independently and in a team environment
Intermediate Level experience

Responsibilities

Demonstrate detailed knowledge of clients’ plan provisions and Health and Welfare benefit enrollment.
Assist participants in a concierge service model, addressing most inquiries end to end.
Provide high quality, proactive service, ensuring the successful completion of all inbound inquiries in a timely manner.
Keep the participant apprised of status throughout the process in a proactive manner.
Ensure an optimal participant experience in the handling of all inquiries end-to-end.
Daily management of open cases and new cases, including interaction with the employee, conference calls with retirement providers, insurance companies and/or client services.