Scheduler

G and H Towing Company•Corpus Christi, TX

1d•Onsite

About The Position

The Corpus Christi Watchstander is the primary communicator between vessels, pilots, towing companies, agents, customers, and shoreside personnel. Receives orders from the harbor master, agents, and other representatives requiring harbor tug services in the Port of Corpus Christi (POCC). The dispatcher works a rotational schedule of 12-hour shifts (two days on, two days off, three days on, two days off, two days on, and three days off, and every other weekend). The day shift is 0700 – 1900, and the night shift is 1900 – 0700.

Requirements

Ability to communicate effectively and professionally in all business interactions
Adhere to all company policies and applicable regulations
Analyze, troubleshoot, and resolve issues, escalating when appropriate
Demonstrate professionalism, sound judgment, and customer service in all interactions
Interpret and follow complex written and verbal instructions
Learn and apply company policies, procedures, and the Towing Safety Management System (T.S.M.S.)
Maintain confidentiality of sensitive business and personnel information
Manage multiple priorities while maintaining accuracy and service standards
Support departmental and organizational goals and objectives
Work independently and collaboratively in a team environment
Strong attention to detail, analytical ability, and problem-solving skills
Strong ethical conduct, professionalism, and strong interpersonal skills
Requires proficiency in standard business hardware and software, including Microsoft Office and web-based systems
A High school diploma or GED is required; extensive experience may be considered in lieu of education
Attention to detail and problem-solving skills
Excellent interpersonal skills
Minimum 1-year work experience in the maritime industry or 5 years of boating experience
Proficiency in speaking with nautical words, expressions, and phrases
Ability to always communicate effectively and professionally
Ability to deal with others using courtesy, tact, and good judgment
Ability to establish and maintain effective relationships with personnel and stakeholders
Ability to manage multiple demands simultaneously while maintaining service standards
Ability to maintain the confidentiality of all sensitive communications
Ability to operate a variety of standard office equipment, such as a calculator, telephone, photocopier, fax, etc.
Ability to understand and execute complex oral and written instructions
Ability to work at a computer desk for prolonged periods without loss of attention
Ability to work independently with minimal or no guidance
Ability to work some overtime when business needs arise
Advanced skills (obtained through either a minimum of three years of industry experience and/or certifications) are required for problem-solving, resource optimization, and resource allocation
Excellent written and verbal communication skills
Interpersonal skills include self-awareness and the ability to deal professionally with others and always make professional judgments
Must be service-oriented and customer-centric to all internal and external customers
Must be a team player and support the mission, vision, and goals of G&H Towing and the department
Proven ability to troubleshoot, test resolutions, and escalate common issues
Proven analytical and problem-solving skills
Strong communication, organizational, analytical, time management, problem-solving, and planning skills
Ability to prioritize work, manage competing demands, and meet established deadlines
Ability to effectively organize work and maintain productivity in a fast-paced environment
Demonstrates reliability, accountability, and professionalism
Collaborates effectively with others to achieve departmental and organizational goals
Contributes to business continuity by communicating effectively and managing stakeholder expectations
Ability to actively listen, understand information, and respond appropriately to verbal and written communications
Ability to receive, consider, and respond appropriately to constructive feedback and coaching
Ability to communicate professionally and respectfully with employees, customers, vendors, and leadership
Demonstrates initiative in identifying opportunities for improvement and operational efficiencies.
Seeks guidance and support when necessary to ensure the successful completion of assigned responsibilities
Ability to access company facilities, operational areas, or other work locations as needed to perform essential job duties, with or without reasonable accommodation
Ability to ascend and descend stairs
Ability to bend, twist, kneel, stoop, and/or reach for items
Ability to communicate effectively in person, by telephone, and through written communications
Ability to handle, move, and manipulate office materials and equipment as necessary to perform assigned duties
Ability to safely operate a motor vehicle when driving is an essential function of the position, with or without reasonable accommodation
Ability to perceive audible safety signals, alarms, communications, and instructions, with or without reasonable accommodation
Ability to move around within an office setting and/or other locations as needed
Ability to move throughout the office and operational locations as necessary to perform assigned duties
Ability to operate standard office equipment, including computers, telephones, printers, and related equipment
Ability to operate company vehicles or other equipment in accordance with applicable policies and training requirements
Ability to push, pull, and/or squat
Ability to read, prepare, and review written documents and electronic communications
Ability to remain in a stationary position for extended periods while working at a computer workstation
Ability to occasionally lift, carry, push, pull, or move office materials, records, or equipment necessary to perform essential job functions
Ability to analyze information, solve problems, and make sound business decisions
Ability to communicate effectively verbally and in writing to perform essential job functions, including communicating safety information, operational requirements, and business-related documentation
Ability to complete required training and maintain applicable certifications
Ability to cultivate a positive working environment
Ability to deal professionally, ethically, and effectively with customers, co-workers, vendors, and the public, including providing professional courtesy, tact, decision-making skills, prompt responsiveness, efficiency, and courteous customer service and assistance to all
Ability to express oneself clearly and effectively, orally and in writing, and to use ethical and professional judgment
Ability to maintain professionalism and effective working relationships
Ability to maintain reliable attendance and punctuality consistent with scheduled work requirements and essential job functions
Ability to manage multiple assignments and meet deadlines
Ability to multitask and plan time efficiently
Ability to perform job description and duties with minor supervision
Ability to solve practical problems as they relate to the position
Ability to understand and apply job-related policies, procedures, and instructions
Requires the ability to treat everyone professionally with courtesy, decency, and respect
Requires the ability to work collaboratively in a team setting
Ability to work alone
Ability to work closely with others
Ability to work scheduled and occasional extended hours, weekends, holidays, or emergency assignments as required by business need
Regular use of computers, telephones, printers, and other office equipment
Travel by motor vehicle, van, bus, or plane

Nice To Haves

Prior experience with the U.S. Coast Guard, U.S. Navy, merchant marine operations, maritime safety, vessel operations, or related maritime industries is preferred
Valid driver's license required if operating a company vehicle or traveling between company locations is an essential function of the position
Must possess or be able to obtain a valid Transportation Worker Identification Credential (TWIC) within the required timeframe, consistent with applicable federal requirements

Responsibilities

Ascertains and maintains awareness of the immediate status of all ongoing, near, and future jobs
Assign tugs to vessel movements
Coordinates tug availability for fuel & lube servicing, tug maintenance & repairs, and crew changes
Coordinates tug availability with all departments and duty personnel when direct access to the tug by departmental personnel is necessary
Identifies any potential tug shortages as rapidly as possible and coordinates with the watch supervisor, harbor Pilot dispatchers, and towing companies
Keeps an updated time sheet of all service-degraded tugs, including times to return to full service
Maintains an updated tug sheet of the location of all working, idle, and out-of-service tugs
Maintains direct contact with the POCC harbor master dispatchers, Galveston/Texas City Pilot dispatchers, Freeport Pilot dispatchers, Houston Pilot dispatchers, and harbor Pilots to provide the appropriate tug service for all upcoming jobs
Monitors all channel closures to ensure tugs are available to transit to and from unaffected docks and terminals
Provides solutions to problems and special requests
Receives emergency calls and records significant information
Will be required to stand an on-call watch as per the operating schedule of the OpCen
Willingness to work any shift
Assist the department manager or general manager when requested to complete special projects and complete all assignments within a negotiated time frame established by the department manager
Completion of other duties as assigned by the department manager or general manager, as it relates to the program and position