Dispatcher/Scheduler

Waste Connections•Manassas, VA

1d•Onsite

About The Position

American Disposal is looking for a high energy Dispatcher/Scheduler to join the team at their hauling location in Manassas, VA. This role involves working in conjunction with other departments to resolve customer disputes, analyzing and resolving customer inquiries for missed pick-ups, misplaced containers, and property damage. The position also requires assisting drivers with service issues, scheduling and dispatching work, and demonstrating effective use of software applications like MS Word and Excel. The Dispatcher/Scheduler will deliver services to customers in a manner that promotes goodwill, interact with customers daily, and work in a fast-paced, cooperative, high call volume environment, while also soliciting sales of new or additional services.

Requirements

High school diploma or equivalent preferred.
2 years of Dispatcher experience in a transportation or logistics atmosphere preferred.
Excellent organization and communication skills, both orally and written
Occasionally Mandatory Saturdays following a holiday.

Responsibilities

Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
Analyzing and resolving customer inquiries for missed pick-ups, misplaced containers and property damage.
Assisting driver(s) when a pick up or delivery is in question before servicing.
Scheduling and dispatching work to various employees and departments throughout the day.
Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.
Delivers services to customers in a manner that promotes goodwill. Interacts with customers daily.
Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services.