OPC In House Full-Time

Westgate Resorts•Cocoa Beach, FL

4d•Onsite

About The Position

As a Westgate Resorts OPC (Off Property Consultant) you will be the frontline for the Westgate Resorts Marketing Team! Your primary responsibility will be to promote Westgate Resorts by encouraging vacationers to visit our resorts by offering them extremely low rates on discounted theme parks and attraction tickets. You will also be required to book room nights, sell attraction tickets, and provide concierge services for visitors and guests who are here on vacation.

Requirements

An outgoing, confident, and assertive personality.
Reliable transportation.
The ability to handle cash and tickets accurately and securely.
Enjoyment of working with tourists and vacationing guests.
A positive, self-motivated attitude and the ability to work effectively in a team environment.
Excellent face-to-face customer service and communication skills.
The ability to overcome objections and confidently communicate the value of Westgate Resorts' offerings.
Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays, based on business needs.
A genuine passion for helping clients find great deals and improving their overall vacation experience.
The ability to stand for extended periods of time, as required.
A high school diploma or general education degree (GED), one to three months of related experience and/or training, or an equivalent combination of education and experience.
The ability to read and comprehend simple instructions, short correspondence, and memos.
The ability to write simple correspondence.
The ability to effectively.

Responsibilities

Persuade potential clients to visit Westgate Resorts by helping them maximize their savings on Orlando-area theme parks and attractions.
Engage with guests and clients throughout the auditing process and pre-qualify candidates for resort tours. When guests do not qualify, effectively pivot to ticket sales and/or resort room bookings.
Provide 5-star customer service to guests and clients to increase resort tour sign-ups, ticket sales, and resort room bookings while representing Westgate Resorts to the highest standard.
Utilize a consultative sales approach when offering discounted attraction tickets and resort room bookings to enhance the guest experience while maximizing personal commissions.
Open and close POS ticket sales terminals and accurately balance cash and credit card transactions at the end of each shift.
Maintain a professional appearance and work environment at all times, including keeping your workstation clean, organized, and clutter-free.
Stay up to date on ticket prices, resort offerings, and special promotions used as incentives to encourage guests to visit Westgate Resorts.
Be available for opportunities to work and travel to off-site events, pop-up locations, and conventions with little to no advance notice, within a reasonable distance and based on business needs, experience, and/or performance. Additional details regarding commissions, travel expenses, and other event-related matters will be discussed when these opportunities are scheduled.

Benefits

Comprehensive health benefits – medical, dental and vision
Paid Time Off (PTO) – vacation, sick, and personal
Paid Holidays
401K
Family benefits including pregnancy, and parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness & Hospital Insurance
Pet Insurance
Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs
401(k) with Generous Company Match to Support Your Future
Daily Pay – Access Your Earnings When You Need Them
Low-Cost Gym Membership
NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents