Onsite Vendor Program Manager

SunStrong Management, LLC•Phoenix, AZ

2d•Onsite

About The Position

The Onsite Vendor Program Manager is SunStrong Management’s embedded presence at our subservicer, serving as the day-to-day liaison between SunStrong’s internal departments and the vendor’s teams. This is a project and program management role: the Program Manager drives SunStrong initiatives forward onsite, tracks progress against milestones, coordinates visits and training, and ensures directives and changes are communicated, understood, and acted on in both directions. The ideal candidate understands the business reasons behind SunStrong’s plans, can critically review slide decks and reports to confirm they make sense, and can turn direction into clear, actionable work for the vendor’s teams. This role will be onsite in Phoenix, Arizona. Must be located in the area.

Requirements

Bachelor’s Degree (Business, Finance, Project Management, or other applicable field); sufficient relevant experience may substitute for the degree requirement
Minimum of 3 years of experience in project or program management, vendor management, or operations coordination, with a track record of driving initiatives to completion
Exceptional written and verbal communication skills, with demonstrated experience engaging C-suite and senior executives; clear, concise communication is essential to a role built on translating direction and keeping multiple parties aligned
Ability to critically review presentations, reports, and performance data and quickly judge whether they are accurate, complete, and make business sense
Working knowledge of vendor relationships, SLAs, and KPIs, and how operational activity connects to business outcomes
Proficiency with Excel and PowerPoint, with the ability to build and maintain project trackers and status reports

Nice To Haves

Project management certification or formal training (e.g., PMP, CAPM, or similar)
Experience in the solar industry
Knowledge of Snowflake or SQL
Salesforce experience
Self-directed and comfortable working independently onsite with limited day-to-day supervision
Strong presentation and interpersonal skills, with the diplomacy to build trust and influence without direct authority
Detail-oriented, highly organized, and able to manage multiple priorities and deadlines
Ability to understand the “why” behind business initiatives and explain it clearly to others
Sound judgment in knowing when to resolve an issue directly and when to escalate

Responsibilities

Serve as SunStrong’s onsite representative at the subservicer, acting as the day-to-day liaison between SunStrong departments and the vendor’s primary contact and leadership to push directives forward.
Drive progress and tracking on SunStrong initiatives by maintaining project plans, milestones, owners, and due dates; following up proactively; and escalating risks and blockers to SunStrong leadership.
Ensure process, policy, system, and priority changes are communicated accurately in both directions, confirm understanding and implementation, and maintain a log of changes, decisions, and open items.
Coordinate onsite visits and training sessions, including scheduling, agendas, logistics, and materials, and track attendance and follow-up to confirm training is completed.
Review slide decks, reports, and status updates from the vendor and internal teams to confirm they are accurate, consistent with the underlying data, and aligned with SunStrong’s objectives; flag gaps and inconsistencies.
Share the context and reasoning behind SunStrong’s initiatives with vendor teams so their work stays aligned with the intended outcome.
Observe vendor operations onsite, identify process gaps, training needs, and performance concerns, and report findings and recommendations to Servicing and Vendor Management leadership.
Support vendor performance monitoring by gathering SLA, KPI, and deliverable information and partnering with SunStrong analysts on follow-up and corrective action plans.
Lead or support recurring status meetings, capturing action items, owners, and next steps, and keep vendor contact lists, escalation paths, trackers, and meeting notes current.