4437- Onsite Training Specialist

Innovaccer Analytics • North Bergen, NJ

15d • Onsite

About The Position

We are seeking a Onsite Training Specialist with hands-on athenaOne experience to support physician practices across Northern New Jersey. This role is responsible for providing onsite and virtual training, supporting front-end revenue cycle workflows, and helping practice teams successfully adopt revenue cycle processes and technology. The ideal candidate has experience working in a physician practice or medical billing environment and enjoys educating staff, improving workflows, and partnering with providers and practice leadership.

Requirements

• Minimum of 2 years of experience in medical billing, physician practice operations, or revenue cycle management.
• Hands-on experience using athenaOne is required.
• Working knowledge of patient registration, insurance verification, referrals, charge entry, claim edits, payment posting, denials, ERA/EOB posting, secondary billing, refunds, and credit balances.
• Previous experience training or mentoring staff is highly preferred.
• Excellent communication, organizational, and problem-solving skills.
• Comfortable working independently while supporting multiple practice locations.
• Proficiency with Microsoft Office applications; experience with Epic, Teams, or similar healthcare applications is a plus.
• Reliable transportation is required.

Nice To Haves

• Previous experience training or mentoring staff is highly preferred.
• Experience with Epic, Teams, or similar healthcare applications is a plus.

Responsibilities

• Deliver onsite and virtual training for physician practice staff using athenaOne.
• Support new practice implementations, onboarding, and workflow adoption.
• Train staff on front office operations, including patient registration, eligibility verification, referrals, scheduling, check-in/check-out, and point-of-service collections.
• Educate teams on revenue cycle functions including charge entry, claim edits, payment posting, credit balances, and refund processes.
• Identify workflow improvement opportunities and provide ongoing coaching to support operational consistency.
• Assist with troubleshooting system and workflow issues while partnering with practice leadership.
• Maintain accurate documentation and ensure compliance with HIPAA and organizational policies.
• Collaborate with providers, managers, and operational teams to support process improvements and successful practice operations.
• Perform additional duties as assigned.

Benefits

• Generous Paid Time Off: 20 days of fixed time off per year, in addition to company holidays.
• Best-in-Class Parental Leave
• Recognition & Rewards: Monetary incentives and company-wide recognition.
• Comprehensive Insurance Coverage: medical, dental, and vision insurance.
• 100% company-paid short- and long-term disability and basic life insurance.
• Optional perks: discounted legal aid and pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed