Onsite System Administrator
About The Position
cloudIT is hiring an Onsite Systems Administrator in Boise, Idaho, to provide hands-on technology support at client offices. The role involves diagnosing and resolving hardware, software, server, and network issues onsite, responding to emergencies, installing and configuring equipment, and serving as the onsite resource for senior engineers, the NOC, and project teams. Between client visits, the administrator handles remote service desk escalations. The position supports Microsoft 365 and related systems, Windows and Mac environments, servers, virtualization, networking, remote access, firewalls, backups, and disaster recovery. The administrator stages and tests equipment, manages hardware returns, reviews client systems, and recommends performance and security improvements. They also communicate findings and progress to clients, document work in ConnectWise and IT Glue, and mentor junior technicians. This is a field-based, full-time role with daily local travel across Boise and the Treasure Valley. The schedule is Monday through Friday, 6:00 AM to 3:00 PM, with an on-call rotation. Compensation is $30.00 to $34.00 per hour, based on experience, and the position is overtime eligible.
Requirements
- 2 to 4 years of IT support experience; field, onsite, or MSP experience is a plus.
- Strong troubleshooting skills across Windows, macOS, Microsoft 365, servers, and networks.
- Solid networking fundamentals, including TCP/IP, DHCP, DNS, VLANs, switching, and wireless.
- CompTIA A+ or a Microsoft Fundamentals certification.
- Willingness to earn an associate-level certification within the first year; training is provided.
- Valid driver's license, clean driving record, and reliable transportation.
- Professional and friendly presence, with strong active listening and communication skills.
- Ability to handle multiple priorities in a fast-paced environment.
- Ability to lift 50 pounds, climb ladders, and work in tight spaces.
Nice To Haves
- Network+, IT Glue, SonicWall SNSA, Fortinet FCA, Cisco CCST, VMware VCTA, or ITIL 4 Foundation certification.
- VoIP, Veeam, or structured cabling experience.
- A degree in Computer Science or a related field.
Responsibilities
- Visit client sites daily to diagnose and resolve hardware, software, server, and network issues.
- Respond onsite to emergencies such as network outages and failed equipment.
- Install and configure Windows and Mac workstations, servers, switches, firewalls, access points, phones, and UPS units.
- Perform cabling, rack and stack, labeling, and cleanup in network closets and server rooms.
- Provide onsite support for senior engineers, the NOC, and project teams.
- Support Microsoft 365, Exchange, SharePoint, Active Directory, Entra ID, Windows Server, and SQL.
- Support virtual environments, including VMware, Hyper-V, and Parallels, and remote access solutions such as VPN and Terminal Services.
- Maintain firewalls and VPNs, and support backup and disaster recovery solutions.
- Stage and test equipment before deployment and handle vendor RMAs for failed hardware.
- Work remote service desk escalations between scheduled client visits.
- Review client systems and recommend performance and security improvements.
- Explain findings and fixes to clients in plain language and keep them informed about progress, upcoming changes, and scheduled outages.
- Document work clearly in ConnectWise and IT Glue.
- Mentor Tier 1 technicians and Field Specialists and bring them along on site visits.
Benefits
- Medical, dental, and vision insurance.
- 401(k) with company match.
- Paid certification training.
- Paid time off.
- Room to grow.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
