Onsite Support Specialist I

City of San Antonio•78205, TX

21h•Onsite

About The Position

Under general supervision, is responsible for delivering a range of specialized IT software and hardware support services to internal end- users. Services include hardware, peripheral equipment, off-the-shelf software application configuration and implementation, and the configuring of standardized computing devices. Exercises no supervision.

Requirements

Associate Degree from an accredited college or university.
One (1) year of related work experience, education, or training.
Valid Class "C" Texas Driver's License.
Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility.
Knowledge of fundamental technology concepts, practices, and procedures.
Knowledge of simple to moderately complex hardware and software products.
Knowledge of Windows and Macintosh Operating Systems and linking various mobile devices, printers, and computers to network systems.
Knowledge of VoIP technology and troubleshooting.
Knowledge of Industry Wiring and Cabling standards.
Skill in customer service and interpersonal professional communications.
Skills in proper use of network command-line tools.
Ability to respond quickly and effectively to uncertainty and constant changes in technology.
Ability to learn quickly and troubleshoot situations.
Ability to effectively interact with end-users.
Ability to perform all the essential functions of the position, with or without accommodations.
Ability to work primarily in a mobile environment, driving to different locations throughout the city.

Nice To Haves

Experience in Audio Visual.

Responsibilities

Participates in the deployment of new or upgraded images, software, and hardware for multiple clients in within a single system.
Configures and installs desktop PCs, laptops, and peripheral equipment.
Repairs hardware, software, and peripheral equipment, following design or installation specifications for desktop PCs, laptops, and peripheral equipment.
Drives to successful first-contact resolution or creates temporary solutions until permanent solutions can be implemented.
Collaborates with vendor representatives to resolve application, hardware, and software problems within a single system.
Provides technical knowledge and assistance to ensure that all resources are available for meetings to include video conferencing.
Responds to technical requests and interacts with end-users to provide and process information in a timely manner.
Asks pertinent questions to understand issues/problems and to identify symptoms/root causes to ensure it is corrected and accurately captured.
Communicates with others involved in resolving end-users' issues.
Follows documented processes, procedures, checklists, and knowledge base articles.
Provides on-the-spot set-up and instructions to end-users when necessary.
Performs related duties and fulfills responsibilities as required.