OnSite Specialist - Chapel Hill, NC

Stryker•Chapel Hill, NC

3d•Onsite

About The Position

The Endoscopy OnSite Specialist provides field-based support to surgical teams, helping ensure equipment, processes, and information flow smoothly to support patient care. The role prepares, manages, and maintains surgical equipment and disposable products; supports operating room teams during procedures; troubleshoots equipment; documents procedures and equipment usage; and educates clinical staff on Stryker products and technologies. The specialist collaborates with surgeons, operating room personnel, central processing, biomedical staff, and other clinical partners, while following facility safety, privacy, and patient confidentiality requirements. For operating room support, the specialist sets up Stryker towers, booms, lights, and integrated suite systems according to surgeon preference; confirms functionality and image routing; adjusts camera, monitor, and device settings during procedures; troubleshoots endoscopy and integration systems; and handles equipment breakdown, cleaning, restocking, and basic maintenance afterward. The role may also support video conferencing, DICOM transfers, and EMR connectivity where applicable. For sterile processing support, the specialist works with SPD staff to reprocess and manage surgical instrumentation in accordance with instructions for use, HSPA/AAMI standards, and hospital policy. Tasks include decontaminating and assembling instruments, performing function tests, preparing sets for sterilization, maintaining instrument lists, coordinating repairs and tracking, and communicating about equipment readiness and process improvements. The position includes flexible coverage across accounts, rotating schedules, on-call duties, overnight and weekend shifts, and travel to other accounts within or outside the region as needed. The stated travel percentage is 10%.

Requirements

High school diploma or equivalent.
0+ years of related work experience.
Ability to work rotating schedules, including on-call, overnight, and weekend shifts.
Ability to arrive within 45 minutes when on call.
Ability to lift up to 50 lbs occasionally and 20 lbs frequently, and to stand, walk, bend, stoop, and use fine motor skills for extended periods.
Corrected visual acuity, color vision, mobility, and dexterity to identify and correct small inconsistencies in equipment or documentation.
Strong analytical, problem-solving, and time-management skills, including the ability to make independent decisions in high-pressure environments.
Ability to clearly explain and follow detailed guidelines and procedures.
Proficiency with basic computer applications such as Microsoft Office.
Strong interpersonal, verbal, written, and organizational skills.
Ability to travel and provide coverage at other accounts as needed, including occasional overnight travel.
CRCST certification within 6 months of hire for sterile processing roles, with annual renewal and continuing education as stated.
For sterile processing work, ability to reprocess and manage instrumentation in accordance with instructions for use, HSPA/AAMI standards, and hospital policy.

Nice To Haves

Bachelor’s or associate’s degree, or equivalent certifications.
At least 1 year of experience in customer service, technical assistance, clinical support, sterile workflow operations, or operating room environments.
Knowledge of anatomy, surgical procedures, and instrumentation.
Experience in operating room technical support or surgical services.
Familiarity with minimally invasive procedures such as laparoscopy, arthroscopy, cystoscopy, and hysteroscopy.
Excellent communication and troubleshooting skills.

Responsibilities

Prepare, manage, and maintain surgical equipment and disposable products so they are available and functional before procedures.
Support operating room teams during procedures by anticipating equipment needs and making timely adjustments.
Troubleshoot routine and complex equipment issues using independent judgment.
Collaborate with surgeons, operating room personnel, central processing, biomedical staff, and other clinical partners.
Maintain accurate procedure, equipment usage, performance metric, and account documentation.
Maintain product knowledge through ongoing training and educate clinical staff on product use.
Follow safety, facility, and privacy standards, including patient confidentiality requirements.
Provide rotating, on-call, overnight, weekend, and other-account coverage as needed.
Set up Stryker towers, booms, lights, and integrated suite systems according to surgeon preference.
Confirm equipment functionality and image routing before procedures.
Adjust camera, monitor, and device settings during procedures.
Troubleshoot endoscopy and integration systems during procedures.
Break down and stage Stryker equipment after procedures; clean and disinfect towers and components, restock consumables, and perform basic maintenance.
Educate operating room and SPD staff on proper use and troubleshooting of Stryker products.
Support video conferencing, DICOM transfers, and EMR connectivity where applicable.
Decontaminate and assemble rigid scopes, cameras, light cords, and power instrumentation.
Perform in-line function testing, including leak, sharpness, insulation, or power checks.
Wrap and containerize instrument sets for sterilization according to instructions for use.
Maintain and update Stryker-managed instrumentation lists in collaboration with SPD leadership.
Facilitate repairs, replacements, and instrument tracking according to hospital protocols.
Communicate with SPD and operating room leaders about equipment readiness and process improvements.