Onsite Service Technician (Toyota)

Visual Edge IT • Princeton, IN

1d • $20 - $22 • Onsite

About The Position

The Onsite Service Technician is a customer-facing role supporting and maintaining print and scan technology in a dynamic, high-demand client environment. The position focuses on maintaining optimal device performance, resolving issues promptly, and providing a seamless end-user experience. Work takes place in a fast-paced production setting and requires technical expertise, responsiveness, and a commitment to safety, service excellence, and continuous improvement.

Requirements

• High school diploma or equivalent.
• Strong working knowledge of printer, MFP, scanner, and office technology repair and maintenance.
• Familiarity with technical documentation, service systems, and workflow tools for managing service requests.
• Proficiency in Microsoft Office Suite, including Excel and Word.
• Basic understanding of networking concepts, including device connectivity and troubleshooting.
• Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical issues quickly.
• Ability to prioritize tasks, manage time effectively, and meet service-level expectations in a fast-paced environment.
• Excellent verbal and written communication skills and a professional, customer-focused approach.
• Strong attention to detail and commitment to accuracy in documentation and execution.
• Ability to work independently and collaborate effectively within a team.
• High accountability, reliability, and ownership of assigned responsibilities.
• Ability to work in environments requiring strict adherence to safety standards and operational protocols.

Nice To Haves

• Previous experience servicing office technology, printers, or related equipment.
• Experience with print management software and device monitoring tools is highly preferred.
• A valid driver’s license may be required based on business needs.

Responsibilities

• Provide onsite maintenance, troubleshooting, and repair of printers, multifunction devices (MFPs), scanners, and related equipment.
• Install, configure, and support print and scanning devices within the client’s network environment.
• Support and troubleshoot print management software, including installation and issue resolution.
• Respond urgently to service requests, including high-priority issues requiring immediate attention and rapid response times.
• Monitor incoming service requests through internal systems and ensure timely updates, accurate documentation, and resolution tracking.
• Maintain detailed, professional service records, including root cause analysis and resolution steps.
• Use diagnostic tools, technical documentation, and training resources to resolve issues efficiently.
• Collaborate across shifts and with internal teams to ensure service continuity and resolution of outstanding issues.
• Maintain a clean, organized, and professional workspace aligned with client expectations and operational standards.
• Follow safety protocols, PPE requirements, and site-specific policies.
• Support logistics and mobility within the facility to respond to service needs in a timely manner.
• Perform additional duties as assigned to support service operations and client satisfaction.

Benefits

• Competitive pay
• PTO
• Seven paid holidays per year
• Training programs and opportunities for career development and internal promotion
• Medical insurance
• HSA
• Dental insurance
• Vision insurance
• Short-term disability insurance
• Long-term disability insurance
• Voluntary life insurance
• Employee assistance program
• Wellness programs
• $25,000 life insurance policy at no cost to employees
• 401(k) program with employer match

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED