Onsite Service Technician (Toyota)

Visual Edge IT•Princeton, FL

16h•Onsite

About The Position

The Onsite Service Technician is a customer-facing role supporting and maintaining print and scan technology in a dynamic, high-demand client environment. The position is responsible for keeping devices operating effectively, resolving issues promptly, and providing a seamless end-user experience in a fast-paced production setting. The role calls for technical expertise, responsiveness, and a commitment to safety, service excellence, and continuous improvement. The technician provides onsite maintenance, troubleshooting, and repairs for printers, multifunction devices, scanners, and related equipment; installs and supports devices within the client’s network; and assists with print management software. The position also involves managing and documenting service requests, coordinating across shifts and internal teams, and following site-specific safety and operational requirements.

Requirements

High school diploma or equivalent.
Strong working knowledge of printer, MFP, scanner, and office technology repair and maintenance.
Familiarity with technical documentation, service systems, and workflow tools for managing service requests.
Proficiency in Microsoft Office Suite, including Excel and Word.
Basic understanding of networking concepts, including device connectivity and troubleshooting.
Strong analytical and problem-solving skills, including the ability to diagnose and resolve technical issues quickly.
Ability to prioritize tasks, manage time effectively, and meet service-level expectations in a fast-paced environment.
Excellent verbal and written communication skills and a professional, customer-focused approach.
Strong attention to detail and commitment to accuracy in documentation and execution.
Ability to work independently and collaborate effectively within a team.
High level of accountability, reliability, and ownership of assigned responsibilities.
Ability to work in environments requiring strict adherence to safety standards and operational protocols.

Nice To Haves

Previous experience servicing office technology, printers, or related equipment.
Experience with print management software and device monitoring tools is highly preferred.
A valid driver’s license may be required based on business needs.

Responsibilities

Provide onsite maintenance, troubleshooting, and repair of printers, multifunction devices (MFPs), scanners, and related equipment.
Install, configure, and support print and scanning devices within the client’s network environment.
Support and troubleshoot print management software, including installation and issue resolution.
Respond urgently to service requests, including high-priority issues requiring immediate attention and rapid response.
Monitor incoming service requests through internal systems and ensure timely updates, accurate documentation, and resolution tracking.
Maintain detailed service records, including root cause analysis and resolution steps.
Use diagnostic tools, technical documentation, and training resources to resolve issues efficiently.
Collaborate across shifts and with internal teams to maintain service continuity and resolve outstanding issues.
Maintain a clean, organized, and professional workspace that meets client expectations and operational standards.
Follow safety protocols, PPE requirements, and site-specific policies.
Support logistics and mobility within the facility to respond to service needs promptly.
Perform additional duties as assigned to support service operations and client satisfaction.

Benefits

Competitive pay
Paid time off (PTO)
Seven paid holidays per year
Training programs and opportunities for career development and internal promotion
Medical insurance plans
Health Savings Account (HSA)
Dental insurance
Vision insurance
Short-term disability insurance
Long-term disability insurance
Voluntary life insurance
Employee assistance program
Wellness programs
$25,000 life insurance policy at no cost to employees
401(k) program with employer match