Toyota Service Advisor

Harvey Autos • Bossier City, LA

5d • Onsite

About The Position

We are looking for a motivated, professional, and customer-focused service advisor to join our team. The ideal candidate enjoys working with people, has a strong understanding of automotive service, and is driven to provide an exceptional customer experience while meeting department goals.

Requirements

• Strong customer service and communication skills
• Professional appearance and positive attitude
• Ability to work in a fast-paced environment
• Strong organization and time-management skills
• Ability to multitask and prioritize effectively
• Basic understanding of automotive maintenance and repair
• Valid driver's license and acceptable driving record

Nice To Haves

• Previous automotive service advisor experience is preferred

Responsibilities

• Greet customers promptly and professionally
• Consult with customers regarding vehicle maintenance and repair needs
• Write accurate repair orders and document customer concerns
• Recommend necessary maintenance and repairs based on manufacturer guidelines and vehicle condition
• Communicate repair recommendations and explain services clearly to customers
• Provide customers with accurate estimates and keep them informed throughout the repair process
• Coordinate with technicians and parts personnel to ensure efficient workflow
• Monitor repair progress and communicate delays or changes to customers
• Review completed repairs with customers and explain work performed
• Maintain strong customer relationships and encourage repeat business
• Maintain customer satisfaction standards
• Meet or exceed individual and department sales and performance goals

Benefits

• Health insurance, dental, vision, 401k
• Performance-based bonuses
• Paid time off
• A professional, team-oriented work environment
• The opportunity to build a long term career with a growing Toyota dealership

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed