Onsite Service Engineer II (Electron Microscopy) - Chandler, AZ

Thermo Fisher Scientific•Chandler, AZ

6d•Onsite

About The Position

Thermo Fisher Scientific is seeking an Onsite Service Engineer II for their Materials and Structural Analysis (MSD) Electron Microscopy (EM) business. This role is responsible for the on-site installation, servicing, and repair of complex equipment and systems, including Transmission Electron Microscopy (TEM), Scanning Electron Microscopy (SEM), and Small/Large Dual Beam (SDB/LDB) systems. The engineer will investigate and improve operational quality, instruct customers on equipment operation and maintenance, serve as a company liaison, and conduct installations. This position offers opportunities for growth within Field Services and the broader Thermo Fisher organization.

Requirements

University degree/Bachelor degree in electronics, physics, engineering, computer science or similar field preferred; or 3+ years of equivalent combination of education, skills and experience.
3+ years’ Experience preferred: Operating, fixing, repairing and calibrating complex analysis tools such as SEM, TEM, FIB, Prober or similar systems is a plus but not required.
Experience with Ultra High Vacuum (UHV) a plus but not required.
Experience operating O-scopes, digital voltmeter and logical problem solving.
Demonstrated ability to work under pressure, with a consistent record to make decisions with minimal direct supervision.
Demonstrated ability to be detail oriented, problem solver, promote team environment.
Demonstrated ability to display a high level of confidentiality for both customer and Thermo Fisher Scientific.
Literate in Windows software environments.
Must have a thorough understanding and extensive experience solving and repairing ultra-high vacuum and high voltage systems.
Ability to read and interpret schematics.
Ability to partner effectively with customers.
Strong Interpersonal communication, partnership/building, time management, organizational, problem solving and customer service skills.
Demonstrated ability in fixing complex systems and subsystems down to component level.
Familiar with UHV phenomenon and technology.
Must possess a valid driver’s license and passport.
Requires proof of Covid-19 vaccination.
Must be able to secure entrance to US Government laboratories and facilities.

Nice To Haves

Experience with Ultra High Vacuum (UHV) a plus but not required.
Operating, fixing, repairing and calibrating complex analysis tools such as SEM, TEM, FIB, Prober or similar systems is a plus but not required.

Responsibilities

Conduct on-site installation of complex equipment and follow testing procedures to ensure proper working order.
Conduct on-site scheduled planned maintenance visits.
Provide fixing and repair support for customers and other field service personnel.
Cultivate and develop positive working relationships with customers, system users and company personnel.
Successfully complete technical training, as required.
Complete and submit field service reports on assigned tools.
Perform Preventive Maintenance tasks.
Partner with colleagues to acquire technical guidance needed to problem-solve systems solutions.
Provide training for customers and users on system maintenance.
Provide feedback to product quality teams.
Provide appropriate input in writing, updating and correcting various Thermo Fisher system documentation.
Provide guidance for various reports including identifying and isolating unique problems with system.
Act as a subject expert and resource for training.
Align with application scientists to collaborate on outstanding solutions to meet our users challenges.
Maintain Thermo Fisher Scientific’s Four-I Values.