Onsite Representative Lead

Incora • Syracuse, KS

4d • Onsite

About The Position

Incora is seeking an exceptional Onsite Representative Lead to join their team. This role is accountable for representing Incora Aircraft at customer production sites, interacting and coordinating directly with the Customer Administrator and on-site functional area managers to effectively maintain and replenish customer supply bins. The position provides an on-site presence and liaison to assist in monitoring stock levels, resolving issues, and expediting critical needs in support of customer requirements. This role is responsible for monitoring all processes, procedures, and functions for accuracy and efficiency.

Requirements

• High school diploma
• Minimum of 1-year relative JIT, VMI or 3PO experience, within the aerospace industry
• Excellent, proven customer service and interaction skills, with direct customer and supplier contact
• Demonstrated ability to serve in liaison and/or as a trained and reliable company representative, with positive results
• Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint) is essential
• Experience using Copilot or other AI tools to enhance productivity
• Demonstrated ability to be a self-starter and self-motivated
• Excellent organizational and time-management skills
• Clear and accurate data entry and documentation skills
• Strong follow-through and perseverance to handle multiple tasks simultaneously
• Excellent customer service skills with the ability to deal tactfully, confidently and ethically with both internal and external customers
• Ability to be detailed oriented and perform in-depth research, if required
• Ability to be cross-trained in multiple critical areas of the department
• Strong competency working with integrated data systems, Microsoft Office Suite, including Outlook and intermediate to advanced Word and Excel (i.e., spreadsheets, formulas, importing and exporting of files, as applicable) as required
• Must be open to schedule demands changes and demands, per customer needs
• Must have the ability to travel/drive from customer site-to-site, as necessary
• Must have and maintain own/reliable transportation and company-approved driving record

Nice To Haves

• Some college or college degree is preferred

Responsibilities

• Ability to mentor and lead a team
• Monitor all processes, procedures and functions for accuracy and efficiency
• Maintain ongoing and consistent communication with the Regional Customer Program Manager, Contracts, Sales and Finance
• Provide operational support and status updates, including notification of critical stock outs
• Coordinate New "Add" and/or "Off" contract requirements
• Identify opportunities for quality or process improvements
• Identify opportunities to provide additional value-added products or services for increased customer satisfaction and profitability

Benefits

• Great salary
• Benefits you would expect from a growing ambitious company
• Chance to work in a first-class brand-new environment
• Chance to become part of our Incora story
• Employee incentive programs
• 8 Paid Holidays
• 2 additional Floating Holidays
• 2 weeks paid parental leave
• Up to 80 hours of Vacation per year, increasing with length of service
• Separate amount of Sick Time
• Generous discount portal (Perkspot)
• Employers paid Group Life Insurance at 1x salary
• STD
• LTD
• 401K plan with company match
• Career development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED