Onsite Representative Lead

Incora•Nashua, NH

5d•Onsite

About The Position

Incora is seeking an exceptional Onsite Representative Lead to join their team. This role is accountable for representing Incora Aircraft at customer production sites, interacting and coordinating directly with the Customer Administrator and on-site functional area managers to effectively maintain and replenish customer supply bins. The position provides an on-site presence and liaison to assist in monitoring stock levels, resolving issues, and expediting critical needs in support of customer requirements. This role is responsible for monitoring all processes, procedures, and functions for accuracy and efficiency.

Requirements

High school diploma
Minimum of 1-year relative JIT, VMI or 3PO experience, within the aerospace industry
Excellent, proven customer service and interaction skills, with direct customer and supplier contact
Demonstrated ability to serve in liaison and/or as a trained and reliable company representative, with positive results
Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint) is essential, alongside experience using Copilot or other AI tools to enhance productivity

Nice To Haves

Some college or college degree is preferred

Responsibilities

Ability to mentor and lead a team
Demonstrated ability to be a self-starter and self-motivated
Excellent organizational and time-management skills
Clear and accurate data entry and documentation skills
Strong follow-through and perseverance to handle multiple tasks simultaneously
Excellent customer service skills with the ability to deal tactfully, confidently and ethically with both internal and external customers
Ability to be detailed oriented and perform in-depth research, if required
Ability to be cross-trained in multiple critical areas of the department
Strong competency working with integrated data systems, Microsoft Office Suite, including Outlook and intermediate to advanced Word and Excel (i.e., spreadsheets, formulas, importing and exporting of files, as applicable) as required
Must be open to schedule demands changes and demands, per customer needs
Must have the ability to travel/drive from customer site-to-site, as necessary
Must have and maintain own/reliable transportation and company-approved driving record
Maintaining ongoing and consistent communication with the Regional Customer Program Manager, Contracts, Sales and Finance
Provide operational support and status updates, including notification of critical stock outs, coordinating New "Add" and/or "Off" contract requirements; opportunities for quality or process improvements, and opportunities to provide additional value-added products or services for increased customer satisfaction and profitability.