Onsite Operations Manager - Student Loans (Phoenix, AZ)

Transworld Systems Inc. • Phoenix, AZ

13h • Onsite

About The Position

Transworld Systems, Inc. is an industry leader, customer-first provider of customer relationship outsourcing services, accounts receivable management, loan servicing and legal services for many of the world’s leading companies. We have over 50 years of experience in handling customer contacts and interactions across a broad spectrum of industries. This is an onsite position at our Phoenix, AZ location. The shift for this position will be 12pm - 9pm PST. Compensation is 55-65k annually plus a monthly bonus.

Requirements

• High School Diploma, GED or equivalent required
• Associates Degree or equivalent relevant work experience, bachelor's degree preferred
• 2 years of previous collections experience required
• 2 years successful track record as a manager, preferably in a collections environment
• The ideal candidate must possess excellent written and verbal communication skills.
• Must possess strong negotiation, leadership and managerial skills.
• Also requires a high degree of confidentiality.
• Must possess excellent computer skills to include: knowledge of Microsoft Word and Excel.
• Strong work ethic that exhibits high ethical and moral standards
• Must be able to communicate effectively, manage time effectively to ensure production standards are always maintained

Nice To Haves

• 4 years of previous collections experience preferred
• Two years of collections experience preferred, with thorough knowledge of FDCPA and state collection laws.
• Collections systems knowledge a plus

Responsibilities

• Conducts, evaluates and provides feedback regarding quality assurance on Collector phone calls
• Performing Collector file reviews and develop/administer corrective action plans
• Analyze daily competitive collection results and provide feedback to ensure Collectors meet daily production goals
• Manage collector staffing ratios to meet collection file results
• Provide on-going training and mentoring Collectors
• Monitoring, evaluating and managing the collector file flow
• Provide semi-annual reviews and quarterly feedback to Team Leaders and Collectors.
• Assist the Director of Operations with administrative duties and reporting
• Conduct interviews
• Meet Quality Assurance Objectives
• Achieving and maintaining top quartile performance amongst competition
• Achieve assigned client/group MR 90% of the Year
• Make recommendations to implement improved processes
• Perform other duties as assigned by management

Benefits

• Paid training
• Team-oriented work environment
• Growth opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED