Onsite Manager

Eastridge Workforce Solutions•Plano, TX

2d•$65,000 - $71,000•Onsite

About The Position

As an On-Site Manager supporting one of Eastridge's fastest-growing Strategic Accounts, you will serve as the primary onsite partner to both our client and temporary workforce. This role is responsible for overseeing the day-to-day operations of a high-volume contingent workforce, including employee relations, onboarding and compliance, client relationship management, operational execution, and recruiting support. As the account continues to scale, you will play a key role in developing processes, driving operational excellence, and building trusted partnerships with client leadership.

Requirements

3+ years of experience in staffing, workforce management, onsite account management, branch operations, or a related client-facing operations role.
Staffing and/or recruiting experience, preferably supporting temporary or contingent workforces.
Proven ability to build and maintain strong relationships with clients, hiring managers, and internal stakeholders, while establishing effective partnerships across all levels of an organization.
Experience managing employee onboarding, compliance, and workforce administration.
Demonstrated ability to effectively manage multiple priorities and deadlines in a fast-paced, high-volume environment.
Strong verbal and written communication skills, with the ability to communicate effectively in one-on-one and group settings.
Strong organizational, analytical, and problem-solving skills.
Ability to work independently while effectively prioritizing workload and collaborating across teams.
Demonstrated ability to manage and resolve complex client situations with professionalism and sound judgment.
Comfortable working onsite full-time and partnering directly with client leadership.

Nice To Haves

Experience supporting high-volume hourly or contingent workforces (75+ associates preferred).
Previous onsite staffing, MSP, RPO, strategic account management, or branch management experience.
Experience managing employee relations, attendance, performance coaching, and workplace concerns.
Experience developing or improving operational processes, workflows, or best practices.
Experience working in a metrics-driven environment with responsibility for KPIs, service levels, and compliance.
Previous leadership or people management experience, including coaching or mentoring team members.
Willingness to travel occasionally for training or business needs.

Responsibilities

Build and maintain a strong partnership with the client and hiring managers to provide knowledge and guidance regarding program processes, policies, guidelines and next steps
Maintain a positive relationship with hiring managers by acting as their main point of contact for any questions they may have related to the program, including general program or system support issues. Escalate issues when appropriate
Provide process support for the Hiring Managers to assist managers through contingent worker extension and break in service requests through a manual process. Manage, track and report the exceptions utilizing a cloud-based system and G-Suite
Serve as the primary onsite business partner to client leadership, building trusted relationships while proactively identifying opportunities to improve workforce performance, operational efficiency, and employee experience.
Partner with internal recruiting teams to support hiring efforts while assisting with recruiting activities as needed to ensure hiring goals and weekly start classes are achieved.
Create sourcing strategies that are tailored for each requisition
Conduct candidate interviews in-person, via Skype, or FaceTime.
Develop relationships with hiring managers and build business partnerships
Manage and communicate daily attendance, absences, illnesses, work related injuries, requisition management
Implement and maintain timekeeping system
Responsible for ensuring managers are knowledgeable and abide by the Contingent Workforce program policies and requirements. Monitor program activities and mitigate compliance issues
Ensure all onboarding activities, I-9 documentation, background check processes, and compliance requirements are completed accurately and within established timelines.
Facilitate a smooth and timely on-boarding of contingent workers by clearly outlining the requirements and process of on-boarding and responding to the managers questions in a timely fashion
Respond to other operational issues as they arise, report and escalate to program manager as needed
Develop and implement scalable processes and best practices to support a rapidly growing contingent workforce while ensuring compliance and operational consistency.
Conducts/participates in status meetings with managers bi-monthly surveying on clients regarding perception of service. Proactively identify opportunities and create efficiencies that add value
Address employee questions and concerts
Assist with exit interviews and quality control checks
Facilitate employee transfers between departments or shifts
Assist in ensuring all Oasis policies and procedures are being followed by each contingent employee