Onsite Manager

Associa•Columbus, OH

2d•Onsite

About The Position

The General Manager is responsible for the overall supervision, operations, and resident experience at Summit Chase, a high-rise condominium. This full-time, benefits-eligible role oversees the day-to-day management of the property, including direct supervision of the maintenance, valet, and concierge teams. The manager serves as the primary liaison between residents, the Board of Directors, vendors, and corporate support, ensuring the community is well-maintained, professionally staffed, and operating in alignment with association goals.

Requirements

Associate’s degree required; bachelor’s degree preferred.
3–5 years of HOA on-site management experience, preferably in a high-rise or luxury residential setting.
0–3 years of supervisory or management experience.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Strong knowledge of HOA operations, board governance, and vendor management.
Excellent written and verbal communication skills.
Conflict resolution and customer service expertise.
Highly organized, proactive, and detail oriented.
Critical thinking, problem solving, judgment and decision-making abilities.
Ability to work with sensitive and/or confidential information.
Knowledge and ability to apply Florida Statutes and Community documents.

Nice To Haves

CMCA preferred; willingness to obtain certification if not currently held.

Responsibilities

Foster strong, professional relationships with the Board of Directors and residents.
Serve as the primary point of contact for community concerns, feedback, and communications.
Attend and facilitate monthly Board meetings, preparing detailed management reports and board packets.
Lead cross-functional coordination among maintenance, valet, and concierge teams to ensure seamless service delivery and alignment with community standards.
Welcome and onboard new residents, ensuring they are informed about community guidelines, amenities, and services.
Promote a culture of hospitality, accountability, and teamwork.
Oversee daily operations of the property, including common area inspections and service coordination.
Manage vendor relationships, including contract negotiation, RFP preparation, and performance oversight.
Ensure compliance with association policies, procedures, and governing documents.
Manage capital improvement and maintenance projects, ensuring timely execution, budget adherence, and minimal disruption to residents.
Review monthly financial statements and provide summaries to the Board.
Assist in annual budget preparation and long-term financial planning.
Monitor expenses and recommend cost-effective solutions for property maintenance and improvements.
Maintain accurate records and documentation in property management systems, including work orders, meeting minutes, and monthly reports.
Serve as the on-site point of contact for emergency situations, coordinating response efforts and communicating with residents and vendors as needed.
Recruiting, training, and staff performance management.