Onsite IT Services Technician- Herndon, VA

Insight Enterprises, Inc.

4d•$20 - $27•Onsite

About The Position

Insight is a people-first company that believes in unlocking the power of people and technology to accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator, Insight guides organizations through complex digital decisions with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge. This role is for an Onsite IT Services Technician based in Herndon, VA, working Monday through Friday from 8:00 am to 5:00 pm.

Requirements

Basic knowledge of computer hardware, software, and peripherals.
Perform assignments as directed.
Provides timely and accurate updates to the clients ITSM ticketing system.
Effective time management skills required.
Excellent decision making and problem-solving skills required.
Ability to communicate technical information to a non-technical audience in a clear and coherent manner required.
Ability to work in an environment that may be occasionally stressful when assisting clients on site required.
Strong communication skills required.
Superior customer service focus required.
Microsoft Windows 7/10/11 Operating Systems
Adobe applications
Minimum experience of 5 years in a similar support role in a corporate environment.
White Glove customer service skills and a high sense of urgency.
Highly proficient in troubleshooting with Windows 10, Windows 11, and M365 Office Suite.
Advanced-level troubleshooting experience in Adobe and other office productivity applications.
Intermediate skills using and maintaining Local and Azure Active Directory structure and domains, including auditing and group policy.
Experience with a ticketing system, ServiceNow preferred.
Experience in supporting users remotely via remote-in tools (preferably Bomgar/BeyondTrust) and MS Teams while working on issues with remote users.
Experience with troubleshooting and setting up MFA on mobile devices (iOS, Android).
Experience in secure Client PC connectivity - ethernet, TCP/IP, VPN, and virtual servers.
Experience in basic troubleshooting of networking with Meraki preferred.
Knowledge of File server and File Sharing systems, and SFTP applications.
Experience in troubleshooting VPN issues (preferably Windows VPN client).
Intermediate skills on-site support for resolving networking issues.
Outstanding written and verbal communication skills.
Knowledge of Information Security, Network Security, Firewall Administration, System Administration.

Nice To Haves

Candidates with Microsoft AZ-900 and AZ-104 certifications are preferred.

Responsibilities

Work as part of the IT infrastructure end-user support and engineering team.
Provide technical support for end-user hardware, software, mobile devices, and peripherals.
Respond to requests and problems, including installing, monitoring, diagnosing, repairing, maintaining, and upgrading all hardware and software to ensure optimal workstation performance.
Participate in root cause analysis on recurring tickets and identify opportunities for automated remediation.
Oversee and ensure IT readiness for office relocations and new setups.
Responsible for maintaining and upkeeping office computer rooms, networking closets, and local site servers.
Identify and resolve problems promptly, gather and analyze information skillfully, and maintain confidentiality.
Demonstrate accuracy and thoroughness and monitor own work to ensure quality.
Adapt to changes in the work environment and manage competing demands.
Perform other duties as assigned.